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Guest Service Gold

January 22, 2024 @ 9:00 am - January 26, 2024 @ 11:00 am

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Complete one or more courses to earn stackable credentials and begin a career in  Hospitality, where there is great potential for career advancement in this exciting industry!

The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.

Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10 hour course and passing the exam.

Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.

The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course that you can attend virtually or in-person.

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January 22, 2024 @ 9:00 am
January 26, 2024 @ 11:00 am
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Goodwill of the Heartland
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