Get Certified!

Goodwill offers a variety of certification programs through our Support Services Centers located in Burlington, Cedar Rapids, Iowa City, Muscatine and the Quad Cities.

Follow these links to find out more about our available programs:

Customer Service and Sales Certification Training Program

Custodial Technician Certification Training Program

Hospitality Certification Training Program

Servsafe Food Handler Occupational Skills Training

Get additional information or begin the registration process by completing the form at the bottom of this page.


Customer in store

Customer Service & Sales Certification Training Program

This industry recognized credential is a seven-week training program that includes 70 hours of classroom instruction and paid training in a retail environment. Learn basic functions of loss prevention, inventory control, merchandising and customer service. This program results in customer service and sales certification issued by the National Retail Federation after passing a proctored exam at the end of the course.

For more information, complete our request for information form.


Custodial Technician Certification Training Program

This program is designed to provide hands-on and classroom training to prepare individuals with the skills to successfully secure and maintain desirable employment in a custodial position in a variety of settings including office, retail, healthcare, warehouse and manufacturing. The program includes 70 hours of classroom training and paid on-the-job training in a local healthcare setting. The curriculum is from the Cleaning Management Institute and results in custodial technician certification after passing the exam.

Training Includes:

  • The Chemistry of Cleaning
  • Disinfection: Bloodborne Pathogens
  • OSHA Clean-up Protocol
  • Emphasis on disinfection and use of PPE for COVID-19
  • Current standards and best practices for cleaning of public, clinic and all areas of a healthcare or other settings, including:
  • Above-Floor Surfaces
  • Hard Floor Surfaces
  • Carpeted Floor Surfaces
  • Restrooms and Showers,
  • Certification Exam Test Preparation
Person in hotel with cleaning cart

Local Employers who partner with the certification program:

  • Mercy Hospital, IC
  • Midwest Janitorial, IC
  • Southeastern Community College, Burlington
  • Burlington community School District
  • St. Ambrose University, Davenport
  • Mt. Mercy University, CR

Average wages for custodial jobs are:

  • Iowa City - $15.81
  • Cedar Rapids - $15.04
  • Burlington and Clinton – 12.87
  • Davenport – 12.14


Janitor at Work

ISSA is the leading trade association for the cleaning industry worldwide. The association is committed to helping its members change the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment and an improved bottom line.  The cleaning Management Institute (CMI) was established in 1964 as an educational organization dedicated to the professional development of industry professionals within the building industry field. CMI certified professionals can be found throughout the world with the heaviest concentration in the United States.  The goal of the ISSA CMI Certification is to educate, certify and empower professionals within the cleaning industry.  Individuals who are certified by CMI understand that cleaning is a professional investment in human health, the environment and a company’s bottom line.  This includes the value of safety of the occupants of the building as well as asset protection.

For more information, complete our request for information form.


Hospitality Certification Training Program

This industry recognized training series, developed by the American Hotel and Lodging Educational Institute, offers seven stackable credentials important to advancing your career in the hospitality field. Participants receive classroom instruction and paid hands-on training at one of our local hotel partners. The certifications offered include: Guest Service Gold, Breakfast Attendant, Restaurant Server, Kitchen Cook, Guest Room Attendant, Desk Attendant and Maintenance Technician. Each of the modules has an exam that will be given to any student wishing to attain the official industry recognized credential.

For more information, complete our request for information form.


Hospitality certification image

Hospitality Certification Training Program (with ServSafe Manager Certificate)

This eight-week training program includes all aspects of the hospitality program described above with additional certification in ServSafe Food Handler. ServSafe is a food and beverage safety training and certification administered by the National Restaurant Association. ServSafe is accredited by the American National Standards Institute and the Conference for Food Protection. Sanitation certification is required by most restaurants as a basic credential for management staff. Participants get one-on-one coaching and supports to learn the material. There will be a pretest, group activities and a practice exam to ensure students are prepared to take the final exam.

For more information, complete our request for information form.


ServSafe Food Handler Occupational Skills Training

Now more than ever, food safety is in the public awareness as Covid-19 concerns continue. The ServSafe Food Handler Occupational Skills Training utilizes an activity and video-based approach to present, practice, and apply the ServSafe content. Completion of this 18-hour training will prepare participants to successfully pass the ServSafe Food Handler exam and meet the food safety requirements of food establishments. Job candidates applying for food service positions will have an edge with businesses because they have a demonstrated knowledge of food safety.

Class topics include:

  • Cleaning & Sanitizing
  • Controlling Time & Temperature
  • Preventing Cross-Contamination
  • Personal Hygiene for Food Service
  • Earn Certificate Upon Passing Test
  • Job Search Skills & Virtual Job Shadow

Online Class schedule is September 8th-18th, 2020
Week 1: Tues-Fri 2:00-4:00pm
Week 2: Mon-Fri 2:00-4:00pm


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