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Google IT Support Professional

January 9, 2024 @ 4:00 pm - April 23, 2024 @ 5:30 pm

Google.org and Goodwill IT Support Professional training graphic

Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!  Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours.

Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.

Prepare for a career in the high-growth field of information technology, no experience or degree required.  Get professional training designed by Google and get on the fast track to landing one of the  340,000+  great paying IT jobs currently available in the United States.

The average entry level salary for IT Support jobs in the U.S. is $50,800.

The class meets January 9 – April 23 on Tuesdays & Thursdays 4:00 – 5:30 pm.  Students may attend class virtually via Zoom or in-person at our Iowa City location.  Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.

In-person (Iowa City) and online instructor office hours are scheduled throughout the week.

The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.

Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya, Google of course, and many others.

75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²

The American Council on Education recommends a total of 10 college credits for successfully completing this course.

²Based on program graduate survey, United States 2022

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January 9, 2024 @ 4:00 pm
April 23, 2024 @ 5:30 pm
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