Curious about a career in Customer Service and Sales?

Get ready to unlock the secrets of stellar service and sales finesse! Join forces with the instructor to level up your skills, from mastering the customer journey to sealing the deal.

Class meets Monday through Friday, 9:30 – 11:30 am, August 18th through September 26th.

Learners can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office, located 1441 Blairs Ferry Rd NE.

There are independent study options if a student is unable to attend scheduled classes.

This course utilizes a curriculum from the National Retail Federation and prepares learners to earn the industry-recognized Customer Service and Sales certification. Although many non-essential retail storefronts closed when Covid-19 struck our service areas, demand for grocery and distribution workers rose sharply. Customer service and sales positions are still needed, but many look different. Earning the Customer Service and Sales certification opens career opportunities with online and brick and mortar specialty, discount, catalog, and independent retailers, as well as grocery stores, chain restaurants, multi-level marketing companies, or other parts of retail such as corporate headquarters, distribution centers, and call centers.

Students may choose to complete a 25-hour paid internship with a partner business to gain experience in customer service and sales.

A Goodwill career navigator will help create a career plan and support you on your journey to achieve your career goals!

For more information about this course and how to register, please complete this form.