At Goodwill of the Heartland, your privacy and personal data are extremely important to us. As with all aspects of our organization, we want to be completely transparent about our operation and relationship to the communities we serve.

Last Updated: 9/22/2022

Table of Contents

  1. Agreement to Terms
  2. Intellectual Property Rights
  3. User Representations
  4. Prohibited Activities
  5. User Generated Contributions
  6. Contribution License
  7. Submissions
  8. Third-Party Website and Content
  9. Site Management
  10. Privacy Policy
  11. Term and Terminations
  12. Modifications and Interruptions
  13. Governing Law
  14. Corrections
  15. Disclaimer
  16. Limitations of Liability
  17. Indemnification
  18. User Data
  19. Electronic Communications, Transactions and Signatures
  20. Miscellaneous
  21. Contact Us

Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Goodwill Industries of the Heartland (“Organization,” “we,” “us,” or “our”), concerning your access to and use of the website as well as other media form, media channel, mobile website or mobile application related, linked or otherwise connected thereto (collectively, the “Site”). We are registered in Iowa, United States and have our registered office at 8200 6th Street SW, Cedar Rapids, IA 52404. You agree that by accessing the Site, you have read, understood and agreed to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, you are expressly prohibited from using the site and must discontinue immediately. 

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. 

Information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. 

The Site connects with external partners that are subject to industry-specific regulations such as HIPAA. The Site itself is not tailored to comply with such regulations. 

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary and all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics on the Site (collectively, the “Content”) and the trademarks, service marks and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws and international conventions. The Content and Marks are provided on the Site “as is” for your information and personal use only. Except as expressly provided in these Terms, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. 

We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks. 

User Representations

By using this Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Site for any illegal or authorized purpose; and (5) your use of the Site will not violate any applicable law or regulation. 

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. 

As a user of the Site, you agree not to: 

» Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from us. 

» Trick, defraud or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

» Circumvent, disable, or otherwise interfere with security-related features of the Site.

» Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site. 

» Use any information obtained from the Site in order to harass, abuse or harm another person.

» Make improper use of our support services or submit false reports of abuse or misconduct.

» Use the Site in a manner inconsistent with any applicable laws or regulations.

» Engage in authorized framing of or linking to the Site.

» Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material, including excessive use abuse, that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters or other interferes with the use, features, functions, operation or maintenance of the Site.

» Delete the copyright or other proprietary rights notice from any Content.

» Attempt to impersonate another user or person.

» Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, web bugs and cookies.

» Interfere with, disrupt or create an undue burden on the Site or the networks or services connected to the Site.

» Harass, annoy, intimidate or threaten any of our employees or agents engaged in providing any portion of the Site to you.

» Attempt to bypass any measures of the Site intended to prevent or restrict access to the Site or any portion of the Site.

» Copy or adapt the Site’s software, including but not limited to PHP, HTML, and/or Javascript.

» Except has may be the result of standard search engine or Internet browser usage, use launch, develop or distribute by any automated system, including without limitation, any spider, robot, cheat utility, scraper or offline reader that accesses the Site, or using or launching any authorized script or other software. 

» Make any authorized use of the Site.

» Use of the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

User Generated Contributions

The Site does not offer general users the ability to post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, suggestions or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that: 

» The creation, distribution, transmission, public display, or performance. and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

» You are the creator and owner of or have the necessary licenses, rights, consents, releases and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms.

» Your Contributions are not false, inaccurate or misleading.

» Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous or otherwise objectionable as determined by us.

» Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

» Your Contributions are not used to harass or threaten any other person or to promote violence against a specific person or class of people.

» Your Contributions do not violate any applicable law intended to protect the health or well-being of minors.

» Your Contributions do not include any offensive comments connected to race, national origin, gender, sexual preference or physical handicap.

Any use of the Site in violation of the foregoing violates these Terms and may result in, among other things, termination or suspension of your rights to use the Site. 

Contribution License

You agree that we may access, store, process and use any information and personal data that you provide following the terms of our Privacy Policy.

By submitting suggestions or other feedback regarding the Site, you agree we can use and share such feedback for any purpose without compensation to you. 

We assert no ownership over your Contribution. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights association with your Contribution. We are not liable for any statements or representation in your Contributions. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to retain from any legal action against us regarding your Contributions. 


You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions. 

Third-Party Website and Content

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not always investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites access through the Site or any Third-Party Content posted on or available through the Site. If you decide to leave the Site and access the Third-Party Websites or to use or install Third Party Content, you do so at your own risk. You should review and agree to any associated privacy policies and terms of use provided by those third parties before engaging with their services. 

Site Management

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms, including without limitation, reporting such users to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site. 

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy: By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms. The Site is hosted in the United States. If you access the Site from any other region of the world with laws or requirements governing personal data collection, use or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.

Term and Termination

These Terms shall remain in full force and effect while you use the Site. We reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site (including blocking certain IP addresses), to any person for any reason or for no reason.

If we terminate or suspend your account for any reason, you are prohibited from accessing the Site by falsified or misrepresented means, even if acting on behalf of a third party. We also reserve the right to take appropriate legal action, including but not limited to, civil, criminal and injunctive redress. 

Modifications and Interruptions

We reserve the right to change, modify or remove the contents of the Site at any time and for any reason at our sole discretion and without notice. We have no obligation to update any information on the Site. 

We cannot guarantee the Site will be available at all times. We may experience hardware, software or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays or errors. You agree that we have no liability whatsoever for any loss, damage or inconvenience caused by your inability to access or use the Site. 

Governing Law

These Terms and your use of the Site are governed by and construed in accordance with the laws of the states of Iowa and Illinois. Our headquarters is located in Iowa and we operate facilities in Iowa and Illinois. 


There may be information on the Site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the Site at any time, without prior notice. 


The Site is provided on an as-is and as-available basis. You agree that your use of the site and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and your use thereof. We make no warranties or representations about the accuracy or completeness of the Site’s content or the content of any websites linked to the Site and we assume no liability or responsibility for any errors, mistakes or inaccuracies of content and materials or any interruption of service related to the Site or any websites linked to the Site. 

Limitations of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site, even if we have been advised of the possibility of such damages. 


You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates and all of our respective officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand, including reasonable attorney fees and expenses, made by any third party due to or arising from use of the site, breach of these Terms or third-party harassment or damage. 

User Data

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site and/or our services and programs. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. 

Electronic Communications, Transactions and Signatures

Visiting the Site, sending us email and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders and other records, and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. 

We operate a mobile messaging program, which is also subject to our privacy policy, as part of our Veterans Services. By enrolling, signing up or otherwise agreeing to participate in the mobile messaging program, you accept these Terms as well as:

» We may send promotional and transactional mobile messages in various formats. Promotional messages advertise and promote our services. Transactional messages are part of an existing or ongoing relationship and may include links to our newsletter or other service-related reminders. Mobile messages may be sent using automated technology, including autodialers. While messaging frequency may vary no one who opts to receive our messages will receive more than three (3) messages per month. While we will not charge you for this service, your mobile carrier may charge message and data fees.

» By providing your mobile phone number to us, you are voluntarily opting in to our mobile messaging program and you agree to receive recurring mobile messages from us at the number you provided, even if that number has been registered on state or federal do not call lists.

» You agree that any number provided to us for the mobile messaging program is valid and that you are an authorized user. If you change your mobile number or are no longer authorized on the device, you agree to notify us.

» Your participation in the mobile messaging program is not required to receive our services and is completely voluntary.

» You may opt-out at any time by replying to one of our messages with any of the following terms – stop, quit, cancel, opt-out, unsubscribe. Once the submission is processed, you will no longer receive text messages.

» Mobile messaging is offered on an “as-is” or “as-available” basis and may not be available in all areas, at all times, or via all mobile devices or providers. You agree that we and/or our service providers are liable for any failed, delayed or misdirected delivery of any mobile message or information.

» We may modify or cancel the mobile messaging program or any of its features at any time, with or without notice. The extent permitted by applicable law, we may also modify these Terms.


Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay or failure to act caused by circumstances or incidents beyond our reasonable control. If any provision or part of these Terms is determined to be unlawful, void or unenforceable, it is deemed severable from the whole and does not negatively impact the entire agreement. No joint venture, partnership, employment or agency relationship is created as a result of these Terms or through use of the Site. You agree these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute them. 

Contact Us

For further information regarding use of the Site, please contact us either using the contact form on our website at or at:

Goodwill of the Heartland
8200 6th Street SW
Cedar Rapids, Iowa 52404-7079

Phone: (866) 466-7881