The Northstar Digital Literacy Assessments, offered through Goodwill of the Heartland, are aimed at helping adults acquire the skills they need in today’s workplace.

“People without basic computer know-how are at a disadvantage when it comes to finding a job because employers expect basic computer skills for most jobs, including many entry-level positions,” said Carmen Heck, Vice President of Mission Services. “We joined Northstar because it will help our clients have a better chance at getting jobs and getting ahead.”

The free set of assessments include interactive self-guided modules: Basic Computer Skills, Internet Basics, Using Email, Windows, Mac OS, Word, Excel, PowerPoint, Social Media, Information Literacy, and Career Search Skills. Closed captioning is available and screen readers are supported.  Learners who access the assessments through Goodwill of the Heartland can see their assessment results and access targeted, interactive lessons to increase their skills. Learners can earn digital badges and certificates to share with potential employers.

“The modules are based on a set of basic computer competency benchmarks developed by a diverse group of literacy providers, business representatives and nonprofit agencies,” said Carmen Heck. “These standards help ensure that computer classes are teaching adult learners the exact skills they need to succeed in the workplace.”

Goodwill of the Heartland is among the community organizations using the standards as part of its programming and offering the certificates.

Goodwill Helms Career Centers are at these locations:

1015 13th Avenue North
Clinton IA 52732
(866) 466-7881

1226 Main Street
Keokuk, IA IA 52632
(319) 208-0292

4805 22nd Ave.
Moline, IL 61265
(563) 484-3757


To learn more, contact Amy Winslow at (319) 248-4651 or by email:



About Goodwill of the Heartland

The mission of Goodwill of the Heartland is to advance the social and economic well-being of people who experience barriers to independence. Goodwill offers life and job skill development, work experience, job placement assistance, day habilitation, supported community living, workforce services to employers and contract manufacturing, assembly and packaging. In 2019, Goodwill provided more than 20,000 services to people with barriers in its 19-county service area. For more information, including retail, donation and service locations, please visit or call toll free 1-866-466-7881.