Information for Shoppers & Donors

  • All retail locations are open to the public. Please check our locations page for current hours and location-specific information.
  • Shoppers may also visit shopgoodwill.com to view our ecommerce listings and enjoy a 24/7 contactless shopping option.
  • Many donation sites have free-standing bins available for donors who prefer a contactless option. During business hours team members are available to help unload at drive-up donation sites. No donations are accepted at the Outlet Store. Donation pick-up services are not available.
  • A limited number of dressing rooms are open at our traditional retail locations. There are no dressing rooms at the Outlet Store.
  • Currently, our team members may choose whether or not to wear a face covering. We encourage shoppers and donors to do what they need to protect themselves, especially those who are not fully vaccinated.
  • Our store and facility masking policy is based on community transmission rates as outlined by the Centers for Disease Control and Prevention. If community transmission rises to a high level, mask requirements will be instated.
  • Enhanced cleaning, sneeze guards and other precautions remain in place.
  • Goodwill Stores follow the law, including any existing mask mandates.

Information for Program Participants

  • Because we serve individuals who may be especially vulnerable to disease, our masking policy is based on community transmission rates as outlined by the Centers for Disease Control and Prevention. We expect each individual, especially those who remain unvaccinated, to take necessary precautions to protect themselves and others. This includes following CDC guidelines.
  • If community transmission rises to a high level, mask requirements will be instated.
  • Career Centers – located inside our Moline, Illinois store as well as our Clinton, Muscatine and Keokuk, Iowa stores – are open to the public. These locations mirror the store’s public health policies. All locations may also be reached through their online contact form.
  • Day Habilitation programs are available in Cedar Rapids, Iowa City and the Quad Cities. (Programs previously available in Clinton and Burlington have permanently closed.)
  • Federal custodial contract locations and our vegetable oil packaging facility in Coralville are operational. Each site adheres to federal, state and local laws regarding masking and other precautions.

A Message from CEO Pat Airy

Goodwill of the Heartland relies on retail sales to fuel our mission to help people reach their full potential through education, training and the power of work. In fact, 88 cents of every dollar spent in our stores or online auctions is reinvested in the communities we serve. Our retail operations are the heart and soul of our nonprofit model and, largely because of that, the early weeks and months of the pandemic were an especially chaotic whirlwind.

I won’t rehash every detail of the past, but I will say the uncertainty of the pandemic was an unforgettable hurdle for our mission and organization. Job training and life-skill programs, overwhelmingly in-person at that time, were suspended. Retail locations were shuttered. At one point 93 percent of our workforce – about 600 people – were placed on temporary layoff.

Our priorities then remain our priorities now: Keep each other as safe as possible, provide for those who depend on us, and continue moving forward. Flexibility and innovation reinforced the foundation of our organization. Team member grit and determination throughout our organization inspired and propelled us from one day to the next. Generosity and support from our friends and neighbors sustained us.

No doubt advances like the availability of vaccines have made a huge difference, but I can’t deny the pandemic fundamentally changed us. It revealed our weaknesses and required us to do better for ourselves, for others and for our organization. With your help, we continue to reach toward that challenge.

Our community services adapted to unprecedented circumstances and continue to evolve in the face of new challenges. While retail operations have not returned to pre-pandemic levels, each day brings us a little closer to “normal.” Throughout our organization, team members have met and exceeded expectations, have done more with less and, most importantly, have refused to give up. I am humbled by them, as I’m humbled by your ongoing trust and support.

Thank you for your patience as we continue to navigate the uncertainties. Thank you for sustaining us. I firmly believe we will emerge leaner and stronger than we were before. The best is yet to come.

Pat Airy