What shoppers should know about penny availability, rounding, and payment options in our stores
At Goodwill of the Heartland, we're committed to being transparent with our shoppers and our communities. You may have noticed a small change when paying with cash at our stores, and we want to explain what's happening and what it means for you.
Why the change?
The U.S. Mint has ended production of the one-cent coin, and pennies are becoming increasingly difficult to source. As supplies diminish nationwide, many retailers – including your local Goodwill Store – must adjust how cash transactions are handled.
At this time, there is no federal guidance outlining how businesses should manage cash transactions without pennies, so retailers are implementing practical, customer-focused solutions.
What's changing at my Goodwill Store?
For cash transactions only, totals are now adjusted up or down to the nearest five cents. This adjustment happens automatically at the register.
- Credit, debit and digital payments are not affected
- Exact change is still accepted if you have it
- Exact change may still be given when available
- Our Round Up program that benefits mission programs and services remains unchanged
You also see signage similar to the image included in this post in our stores explaining this update and offering payment options.
How does rounding work for cash transactions?
The adjustment applies only to the final total of a cash purchase – not individual items. Sometimes totals round up, and sometimes they round down. Either way, shoppers can see any rounding clearly on their store receipt. Over time, these adjustments are expected to balance out.
If a small overage does occur, those funds support Goodwill's mission: Helping people reach their full potential through education, training and the power of work. That includes programs like Supported Community Living and workforce resources like Helms Career Centers in the communities we serve.
How many shoppers does this affect?
Only about 30 percent of purchases at our stores are paid with cash, and many of those shoppers already choose to Round Up to support our mission. Overall, this change affects a relatively small portion of transactions, but we believe it's important to explain it clearly and openly.
Our commitment
The adjustment allows us to continue providing a smooth checkout experience for all shoppers while remaining responsible stewards of our mission and resources. If you have questions, feel free to reach out through our website, or ask a team member at any of our stores.
Thank you for your understanding – and for supporting Goodwill of the Heartland and the life-changing programs made possible through your donations and purchases.