Although many non-essential retail storefronts closed due to the COVID-19 pandemic, demand for grocery and distribution workers has risen sharply. Customer service and sales positions are still needed, but their roles may change considerably due to the impact of the virus. Earning the Customer Service and Sales certification opens career opportunities with both online and "brick and mortar" businesses. This includes specialty, discount, catalog, and independent retailers, as well as grocery stores, chain restaurants, multi-level marketing companies and other segments of retail operations, such as corporate headquarters, distribution centers, and call centers.
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