Certified for Success

Cashier at counterRetail Certification Training Program 
This industry recognized credential is a seven-week training program that includes 70 hours of classroom instruction and 90 hours of paid training in a retail environment. Learn basic functions of loss prevention, inventory control, merchandising and customer service. The course also includes 10 hours of work readiness training using the “Workin’ It Out” curriculum. This program results in customer service and sales certification issued by the National Retail Federation after passing a proctored exam at the end of the course.

Hospitality Certification Training Program
This industry recognized credential is a seven-week training program developed by the American Hotel and Lodging Educational Institute. Participants receive approximately 10 hours weekly of paid hands-on training at one of our local hotel partners. The focus of the training is learning how to provide good customer service and learning the positions of Guest Room/Laundry Attendant, Breakfast Server and Restaurant Server. Optional front desk training is also available. Each of the modules covered has an exam that will be given to any student wishing to attain the official industry recognized credential.

Hospitality Certification Training Program (with ServSafe Certificate)
This eight-week training program includes all aspects of the hospitality program described above with additional certification in ServSafe. ServSafe is a food and beverage safety training and certification administered by the National Restaurant Association. ServSafe is accredited by the American National Standards Institute and the Conference for Food Protection. Sanitation certification is required by most restaurants as a basic credential for management staff. Participants get one-on-one coaching and supports to learn the material. There will be a pretest, group activities and a practice exam to ensure students are prepared to take the final exam.

ServSafe Certification Training Program
This training is a 25 hour, one-week class focusing on prevention of foodborne illnesses, food preparation, serving guidelines, food safety management, sanitation guidelines and more and uses curriculum from the National Restaurant Association. The program is accredited by the American National Standards Institute and the Conference for Food Protection. The certification is required by most restaurants as a basic credential for management staff. Participants get one-on-one coaching and supports to learn the material. There will be a pretest, group activities and a practice exam to ensure students are prepared to take the final exam.

Click to download PDFCustodial Technician Certification Training Program (New May 2019)
This program is designed to provide hands-on and classroom training to prepare individuals with the skills to successfully secure and maintain desirable employment in a custodial position in a variety of settings including office, retail, healthcare, warehouse and manufacturing. The program is 150 hours, with approximately 60 hours of classroom training and 90 hours of paid on-the-job training in a local healthcare setting. The curriculum is from the Cleaning Management Institute and results in custodial technician certification after passing the exam. View/print informational PDF.

Questions? Contact a Goodwill Mission Services team member in your area.

Cedar Rapids Area:
Susan Meyer
Phone: (319) 739-5016
Email: smeyer@goodwillheartland.org

Iowa City/Coralville Area:
Sandy Anderson
Phone: (319) 248-4620
Email: sanderson@goodwillheartland.org

Muscatine, Burlington, Keokuk and Surrounding Areas:
Annette Remick
Phone: (319) 208-0291
Email: aremick@goodwillheartland.org

Quad Cities Area:
Paulette Risden-Rice
Phone: (563) 484-3707
Email: price@goodwillheartland.org

17 Stores

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Stores

*ReStitch.com*

Phone: (866) 466-7881

*shopgoodwill.com*

Phone: (866) 466-7881

Bettendorf

Phone: (563) 484-3745

Burlington

Phone: (319) 208-0290

Cedar Rapids East

Phone: (319) 739-5055

Cedar Rapids South

Phone: (319) 739-5080

Cedar Rapids West

Phone: (319) 739-5044

Clinton

Phone: (563) 484-3744

Coralville

Phone: (319) 248-4729

Davenport

Phone: (563) 484-3732

Fairfield

Phone: (641) 472-7529

Geneseo

Phone: (563) 484-3765

Goodwill Reboot

Phone: (319) 248-4667

Iowa City

Phone: (319) 248-4705

Keokuk

Phone: (319) 524-2525

Marion

Phone: (319) 739-5045

Moline

Phone: (866) 466-7881

Muscatine

Phone: (563) 484-3731

Rock Island

Phone: (563) 484-3733

Washington

Phone: (563) 484-3747

Donation Bins

Cedar Rapids

City Carton Recycling

Cedar Rapids

Oakland Rd. Hy-Vee Gas

Cedar Rapids NE

Hy-Vee Edgewood Road

Cedar Rapids

Mt. Vernon Rd. Hy-Vee

Coralville

Quality Care Storage

CR East Store

Council St. NE

CR South Store

Mt. Vernon Rd.

Iowa City

Goodwill Center

Marion

Marion Goodwill

Marion

Hy-Vee Drugstore

Marion

Linn County Solid Waste

Mount Vernon

Gary’s Foods

North Liberty

Quality Care Storage

Tiffin

Quality Care Storage

Service Centers

Burlington

Phone: (319) 208-0285

Cedar Rapids

Phone: (866) 466-7881

Clinton

Phone: (563) 484-3744

Iowa City

Phone: (866) 466-7881

Muscatine

Phone: (563) 263-2826

Quad Cities

Phone: (866) 466-7881

Career Centers

Keokuk

Phone: (319) 208-0292

Moline

Phone: (563) 484-3757

Muscatine

Phone: (563) 484-3766

Day Habilitation

Burlington

Phone: (319) 208-0288

Cedar Rapids

Phone: (319) 377-4744

Clinton

Phone: (563) 484-3708

Iowa City

Phone: (866) 466-7881

Quad Cities

Phone: (563) 484-3737