Goodwill of the Heartland

Google IT Support Professional
2025-09-03 17:30 - 2025-12-22 19:00 (America/Chicago) | Online Virtual Instruction
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential! Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours.
Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
The class meets September 3 – December 22 on Mondays & Wednesdays 5:30 – 7:00 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location. Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
In-person (Iowa City) and online instructor office hours are scheduled throughout the week.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya, Google of course, and many others.

75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 – Dec. 31, 2024)
²Based on program graduate survey, United States 2022

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
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Guest Service Gold
2025-11-03 09:00 - 2025-11-07 11:00
Complete one or more courses to earn stackable credentials and begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
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