BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Goodwill of the Heartland - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Goodwill of the Heartland X-ORIGINAL-URL:https://www.goodwillheartland.org X-WR-CALDESC:Events for Goodwill of the Heartland REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20230312T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20231105T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20240310T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20241103T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20250309T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20251102T070000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240826T093000 DTEND;TZID=America/Chicago:20241004T113000 DTSTAMP:20260404T155802 CREATED:20240814T180734Z LAST-MODIFIED:20240814T183353Z UID:10001294-1724664600-1728041400@www.goodwillheartland.org SUMMARY:Customer Service & Sales DESCRIPTION:August 26 – October 24\, 2024\, 9:30 – 11:30 am Monday through Friday\, No class Labor Day\, September 2. \nIndependent Study option available. \nCurious about diving into a Customer Service and Sales training course? \n Get ready to unlock the secrets of stellar service and sales finesse! Join forces with the instructor to level up your skills\, from mastering the customer journey to sealing the deal. \nThis course utilizes a curriculum from the National Retail Federation and prepares learners to earn the industry-recognized Customer Service and Sales certification. Although many non-essential retail storefronts closed when Covid-19 struck our service areas\, demand for grocery and distribution workers rose sharply. Customer service and sales positions are still needed\, but many look different. Earning the Customer Service and Sales certification opens career opportunities with online and brick and mortar specialty\, discount\, catalog\, and independent retailers\, as well as grocery stores\, chain restaurants\, multi-level marketing companies\, or other parts of retail such as corporate headquarters\, distribution centers\, and call centers. \nStudents can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office\, located 1441 Blairs Ferry RD NE. \nScholarships available.  Students may choose to complete a 25-hour paid internship with a partner business to gain experience in customer service and sales. \n\n\nPlease complete this \n\n \n \n "*" indicates required fields \n \n \n CommentsThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n Certifications Request for Information - ALL\n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n InstagramThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n to get more information about this online program. We will contact you to complete your registration. URL:https://www.goodwillheartland.org/certification/customer-service-sales-2/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/shutterstock_125245052.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240903T173000 DTEND;TZID=America/Chicago:20241222T190000 DTSTAMP:20260404T155802 CREATED:20231023T205708Z LAST-MODIFIED:20250709T182645Z UID:10001278-1725384600-1734894000@www.goodwillheartland.org SUMMARY:Google IT Support Professional DESCRIPTION:Google\, Coursera\, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!  Goodwill instructors supplement the online curriculum with virtual classroom review\, practice and open computer lab hours. \nCoursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience. \nPrepare for a career in the high-growth field of information technology\, no experience or degree required.  Get professional training designed by Google and get on the fast track to landing one of 340\,000+ great paying IT jobs currently available in the United States. \nThe average entry level salary for IT Support jobs in the U.S. is $50\,800. \nThe class meets September 3 – December 17\, 2024 (except Thanksgiving Day) on Tuesdays & Thursdays 4:00 – 5:30 pm.  Students may attend class virtually via Zoom or in-person at our Iowa City location.  Students can expect to spend an additional 6-8 hours per week completing online coursework on their own. \nIn-person (Iowa City) and online instructor office hours are scheduled throughout the week. \nThe program builds skills in key areas: Binary Code\, Customer Support\, Linux\, Troubleshooting\, Domain Name System (DNS)\, Ipv4\, Network Model\, Powershell\, Linux File Systems\, Command-Line Interface\, Directory Service\, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams\, the industry standard certification for IT—you’ll earn a dual credential when you complete both. \nUpon completion\, you can directly apply for jobs with Google and over 150 U.S. employers\, including Walmart\, Best Buy\, and Astreya\, Google of course\, and many others. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \nThe American Council on Education recommends a total of 10 college credits for successfully completing this course. \n\n\n²Based on program graduate survey\, United States 2022 \n\n\nPlease complete this form to get more information about this course: \n\n \n \n "*" indicates required fields \n \n \n EmailThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Additional commentsPlease provide us with any additional information you want us to know prior to being contacted. URL:https://www.goodwillheartland.org/certification/google-it-support-professional-7/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Customer Service,Cybersecurity,Cybersecurity,Information Technology ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/11/AdobeStock_171983987-1.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240923T090000 DTEND;TZID=America/Chicago:20241004T110000 DTSTAMP:20260404T155802 CREATED:20240313T191416Z LAST-MODIFIED:20240313T191416Z UID:10001293-1727082000-1728039600@www.goodwillheartland.org SUMMARY:ServSafe Food Protection Manager Certification DESCRIPTION:This course is held September 23 – October 4\, Monday – Friday 9:00 am – 11:00 am. \nLearners can attend in-person at our Burlington Helms Career Center\, located in the same building as our Goodwill Store\, or Virtually via Zoom. \nFlexible learning options are available if  a learners is unable to attend class during this time. \nComplete the National Restaurant Association’s ServSafe Food Protection Manager Certification and show employers you are ready to advance in the industry. Food service operations need trained and trusted managers to ensure food safety practices in place and followed for the health of their customers. \nThe ServSafe Food Protection Manager training prepares job candidates to be responsible for the food safety in any type of food service establishment. This 24-hour training can help current food service employees advance in their food service or hospitality related career. For more information\, complete our registration form. URL:https://www.goodwillheartland.org/certification/servsafe-food-protection-manager-certification/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Food Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/20190409_0008.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT END:VCALENDAR