BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Goodwill of the Heartland - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Goodwill of the Heartland X-ORIGINAL-URL:https://www.goodwillheartland.org X-WR-CALDESC:Events for Goodwill of the Heartland REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20250309T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20251102T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20260308T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20261101T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20270314T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20271107T070000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260302T090000 DTEND;TZID=America/Chicago:20260306T110000 DTSTAMP:20260403T152207 CREATED:20251124T214329Z LAST-MODIFIED:20251124T215500Z UID:10001331-1772442000-1772794800@www.goodwillheartland.org SUMMARY:Guest Service Gold March 2 - March 6\, 2026 DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets March 2 – March 6\, 9am-11am and is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person. \n\n \n \n "*" indicates required fields \n \n \n InstagramThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-march-2-march-6-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260309T090000 DTEND;TZID=America/Chicago:20260313T110000 DTSTAMP:20260403T152207 CREATED:20251124T220109Z LAST-MODIFIED:20251124T220109Z UID:10001333-1773046800-1773399600@www.goodwillheartland.org SUMMARY:Guest Service Gold March 9 - March 13\, 2026 DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nEarn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI). \nThis training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver. \nParticipants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this online program. \n \n \n "*" indicates required fields \n \n \n URLThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-march-9-march-13-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT END:VCALENDAR