Goodwill of the Heartland

Google IT Support Professional
2024-05-07 16:00 - 2024-08-20 17:30 (America/Chicago) | Online Virtual Instruction
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential! Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours.
Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of the 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
The class meets May 7 – August 20, 2024 (except 4th of July) on Tuesdays & Thursdays 4:00 – 5:30 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location. Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
In-person (Iowa City) and online instructor office hours are scheduled throughout the week.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya, Google of course, and many others.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
The American Council on Education recommends a total of 10 college credits for successfully completing this course.

²Based on program graduate survey, United States 2022

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Google Automation with Python
2024-05-07 17:30 - 2024-08-20 19:00 | Online Virtual Instruction
This beginner-level, six-course certificate, developed by Google, is designed to provide IT professionals with in-demand skills — including Python, Git, and IT automation — that can help you advance your career.
Knowing how to write code to solve problems and automate solutions is a crucial skill for anybody in IT. Python, in particular, is now the most in-demand programming language by employers. This program builds on your IT foundations to help you take your career to the next level. It’s designed to teach you how to program with Python and how to use Python to automate common system administration tasks. In this course you will learn the foundations of the Python programming language and how to automate common system administration tasks through the Linux operating system. You’ll also learn to use Git and GitHub, troubleshoot and debug complex problems, and apply automation at scale by using configuration management and the Cloud.
This certificate can be completed in about 4 months and is designed to prepare you for a variety of roles in IT, like more advanced IT Support Specialist or Junior Systems Administrator positions. Upon completion, you can share your information with 150+ employers from an exclusive hiring consortium, like Walmart, Sprint, Hulu, Bank of America, Google (of course!) and more.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
Attend class in person or virtually Tuesdays & Thursdays 5:30 – 7:00pm, May 7 – August 20, 2024. We recommend that you have Python installed on your machine. For some lessons, you’ll need a computer where you can install Git or ask your administrator to install it for you. A GitHub account will be required for completion of this course.
If you don’t have access to a computer, you are welcome to use a computer in our computer lab at one of our career centers.
The Google Career Certificates offer a recommendation from ACE® of up to 12 college credits.

²Based on program graduate survey, United States 2022

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Google UX Design
2024-08-12 16:00 - 2024-12-18 17:30 | Online Virtual Instruction
Prepare for a career in the high-growth field of UX design, no experience or degree required. With professional training designed by Google, get on the fast-track to a competitively paid job. There are currently 113,700 U.S. job openings in UX design with an average entry-level salary of $58,600.¹
User experience (UX) designers focus on the interaction that users have with products, like websites, apps, and physical objects. They make those everyday interactions useful, enjoyable, and accessible.
Attend class in person or virtually August 12 – December 18, 2024, Mondays & Wednesdays 4:00 – 5:30 pm. Learners will also complete 6-10 hours per week of online curriculum. In-person (Iowa City) and online Instructor office hours are offered weekly.
Over 7 courses, gain in-demand skills that will prepare you for an entry-level job. At under 10 hours per week, you can complete the certificate in less than 6 months.
Throughout this course you will learn the psychology of design and how users interact with UX experiences. You will gain an understanding of how to build for a more inclusive market by learning design theories on color, typography, usability, and many more. You will learn trade creative design tactics to create paper designs and then use tools like Figma and Adobe XD to transition those designs into digital prototypes. By the end of the certification program, you will have a professional UX portfolio that includes three end-to-end projects, so you’re ready to apply for jobs.
Upon graduation, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya.
The American Council on Education recommends a total of 10 college credits for successfully completing this course.
For more information, please complete this contact form.

Google Cybersecurity Professional
2024-08-12 17:30 - 2024-12-18 19:00 | Online Virtual Instruction
Prepare for a job in cybersecurity with a Google Career Certificate!

Interested in a career in the fast-growing field of cybersecurity? The Google Cybersecurity Certificate can prepare you for a new career in under 5 months, with no previous experience required. Learn from cybersecurity experts at Google and gain hands-on experience using Python, Linux, SQL, and more.
Become a qualified candidate for a variety of entry level Cybersecurity careers such as: Cybersecurity analyst, security analyst, IT security analyst, Cyber defense analyst, and security operations center (SOC) analyst.

The class meets January 8 – May 30 on Mondays & Wednesdays from 5:30 pm – 7:00 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location.
In addition to class, students complete online coursework 8 – 10 hours per week.
After graduation, you’ll be able to connect with over 150 employers who are committed to considering Google Career Certificate graduates for entry-level jobs. For more information, please complete this form:

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Customer Service & Sales
2024-08-26 09:30 - 2024-10-04 11:30 | Online Virtual Instruction
August 26 – October 24, 2024, 9:30 – 11:30 am Monday through Friday, No class Labor Day, September 2.
Independent Study option available.
Curious about diving into a Customer Service and Sales training course?
Get ready to unlock the secrets of stellar service and sales finesse! Join forces with the instructor to level up your skills, from mastering the customer journey to sealing the deal.
This course utilizes a curriculum from the National Retail Federation and prepares learners to earn the industry-recognized Customer Service and Sales certification. Although many non-essential retail storefronts closed when Covid-19 struck our service areas, demand for grocery and distribution workers rose sharply. Customer service and sales positions are still needed, but many look different. Earning the Customer Service and Sales certification opens career opportunities with online and brick and mortar specialty, discount, catalog, and independent retailers, as well as grocery stores, chain restaurants, multi-level marketing companies, or other parts of retail such as corporate headquarters, distribution centers, and call centers.
Students can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office, located 1441 Blairs Ferry RD NE.
Scholarships available. Students may choose to complete a 25-hour paid internship with a partner business to gain experience in customer service and sales.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

to get more information about this online program. We will contact you to complete your registration.

Google IT Support Professional
2024-09-03 17:30 - 2024-12-22 19:00 | Online Virtual Instruction
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential! Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours.
Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
The class meets September 3 – December 17, 2024 (except Thanksgiving Day) on Tuesdays & Thursdays 4:00 – 5:30 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location. Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
In-person (Iowa City) and online instructor office hours are scheduled throughout the week.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya, Google of course, and many others.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
The American Council on Education recommends a total of 10 college credits for successfully completing this course.

²Based on program graduate survey, United States 2022

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ServSafe Food Protection Manager Certification
2024-09-23 09:00 - 2024-10-04 11:00 | Online Virtual Instruction
This course is held September 23 – October 4, Monday – Friday 9:00 am – 11:00 am.
Learners can attend in-person at our Burlington Helms Career Center, located in the same building as our Goodwill Store, or Virtually via Zoom.
Flexible learning options are available if a learners is unable to attend class during this time.
Complete the National Restaurant Association’s ServSafe Food Protection Manager Certification and show employers you are ready to advance in the industry. Food service operations need trained and trusted managers to ensure food safety practices in place and followed for the health of their customers.
The ServSafe Food Protection Manager training prepares job candidates to be responsible for the food safety in any type of food service establishment. This 24-hour training can help current food service employees advance in their food service or hospitality related career. For more information, complete our registration form.

Custodial Technician
2024-10-07 09:30 - 2024-11-22 11:30 | Iowa City Career and Support Services, 1025 Wade Street, Iowa City, IA, 52240, United States
This class will be held October 7 – November 22, 2024 Monday through Fridays 9:30 – 11:30 am.
In-person class meets Monday – Thursday at U of I campus (Catlett Hall) and Fridays at Goodwill Iowa City Helms Career Center.
Participants may choose to complete a 25-hour paid internship to gain valuable hands-on work experience. Internship hours will take place in the early afternoon.
There is an Independent Study option.
Let potential employers know you are serious about the profession. Earn the industry recognized credential from ISSA Cleaning Management Institute (CMI) for Certified Custodial Technician.
Trained custodians are in high demand and can earn great pay.
Covid-19 pandemic caused a 75% spike in new job openings for custodians. Not only has the demand for cleaning services increased significantly, custodians need to be trained with best practices for cleaning and sanitizing to prevent the spread of illness in office, retail, healthcare, and home settings. Students learn Customer Service, Chemistry of Cleaning and Handling Hazardous and Infectious Waste, Basic Cleaning of Above Floor Surfaces, Basic Cleaning of Hard Floor Surfaces, Basic Cleaning of Carpeted Floor Surfaces, Basic Cleaning of Restrooms & Shower Rooms. Scholarships available.
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ServSafe™ Food Protection Manager Certification
2024-12-02 09:00 - 2024-12-20 11:00 | Online Virtual Instruction
This course is held December 2 – December 20, 2024, 9:00 – 11:00 am Monday through Friday.
Learners can attend in-person at our Burlington Helms Career Center, located in the same building as our Goodwill Store, or Virtually via Zoom.
Flexible learning options are available if a learner is unable to attend class during this time.
Complete the National Restaurant Association’s ServSafe™ Food Protection Manager Certification and show employers you are ready to advance your career to the next level. All food service operations need trained and trusted managers to ensure food safety practices are in place and followed for the health of their customers.
The ServSafe™ Food Protection Manager training prepares job candidates to be responsible for the food safety in any type of food service establishment. This 24-hour training can help current food service employees advance in their food service or hospitality related career. For more information, please complete this

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

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Guest Service Gold
2025-01-06 09:00 - 2025-01-10 11:00 | Online Virtual Instruction
Complete one or more courses to earn stackable credentials and begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course that you can attend virtually or in-person.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Google UX Design
2025-01-08 16:00 - 2025-05-21 17:30 | Online Virtual Instruction
Prepare for a career in the high-growth field of UX design, no experience or degree required. With professional training designed by Google, get on the fast-track to a competitively paid job. There are currently 113,700 U.S. job openings in UX design with an average entry-level salary of $58,600.¹
User experience (UX) designers focus on the interaction that users have with products, like websites, apps, and physical objects. They make those everyday interactions useful, enjoyable, and accessible.
Attend class in person or virtually January 8 – May 21, 2025, Mondays & Wednesdays 4:00 – 5:30 pm. Learners will also complete about 10 hours per week of online curriculum. In-person (Iowa City) and online Instructor office hours are offered weekly.
Over 7 courses, gain in-demand skills that will prepare you for an entry-level job. At under 10 hours per week, you can complete the certificate in less than 6 months.
Throughout this course you will learn the psychology of design and how users interact with UX experiences. You will gain an understanding of how to build for a more inclusive market by learning design theories on color, typography, usability, and many more. You will learn trade creative design tactics to create paper designs and then use tools like Figma and Adobe XD to transition those designs into digital prototypes. By the end of the certification program, you will have a professional UX portfolio that includes three end-to-end projects, so you’re ready to apply for jobs.
Upon graduation, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya.
The American Council on Education recommends a total of 10 college credits for successfully completing this course.
For more information, please complete this contact form.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

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Google IT Support Professional
2025-01-08 17:30 - 2025-05-07 19:00 | Online Virtual Instruction
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential! Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours.
Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
The class meets January 8 – May 7 on Mondays & Wednesdays 5:30 – 7:00 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location. Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
In-person (Iowa City) and online instructor office hours are scheduled throughout the week.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya, Google of course, and many others.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
The American Council on Education recommends a total of 10 college credits for successfully completing this course.

²Based on program graduate survey, United States 2022

Please complete this form to get more information about this course:

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Google Cybersecurity Professional
2025-01-09 17:30 - 2025-05-22 19:00 | Online Virtual Instruction
Prepare for a job in cybersecurity with a Google Career Certificate!

Interested in a career in the fast-growing field of cybersecurity? The Google Cybersecurity Certificate can prepare you for a new career in under 5 months, with no previous experience required. Learn from cybersecurity experts at Google and gain hands-on experience using Python, Linux, SQL, and more.
Become a qualified candidate for a variety of entry level Cybersecurity careers such as: Cybersecurity analyst, security analyst, IT security analyst, Cyber defense analyst, and security operations center (SOC) analyst.

The class meets January 14 – May 29 on Tuesdays & Thursdays from 5:30 pm – 7:00 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location.
In addition to class, students complete online coursework 8 – 10 hours per week.
After graduation, you’ll be able to connect with over 150 employers who are committed to considering Google Career Certificate graduates for entry-level jobs. For more information, please complete this form:

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Maintenance Technician
2025-01-13 09:00 - 2025-02-14 11:00 | Online Virtual Instruction
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential to advance in this exciting industry!
An important aspect of a guest’s experience is the appearance and functionality of the hotel property. The Maintenance Technician occupational skills training includes 50 hours of classroom instruction in the American Hotel and Lodging Education Institute (AHLEI) Maintenance Technician curriculum. The course prepares job candidates to excel on the exam and earn the industry recognized Maintenance Technician credential.
Learners may complete a paid, optional 25-hour internship with one of our Hospitality partners.

Please complete this form to get more information about this course that can be attended virtually or in-person.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Guest Room Attendant
2025-01-13 09:30 - 2025-02-07 11:30 | Online Virtual Instruction
Completing one or more courses to earn stackable credentials is a great way to begin a career in Hospitality, where there is a lot of potential to advance in this exciting industry!
Learners may attend this course in person or through live, virtual instruction. The American Hotel and Lodging Education Institute (AHLEI) curriculum is utilized to prepare learners for the exam to earn the industry-recognized Guest Room Attendant certification.
Hospitality venues need energetic, positive, detail-oriented workers with good time management and organization skills to transform previously occupied rooms into gleaming, inviting spaces for guests to relax and enjoy. A perfect room is an important part of the guest experience.
Participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

Please complete this form to get more information about this course.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Guest Service Gold
2025-02-10 09:00 - 2025-02-14 11:00 | Online Virtual Instruction
Complete one or more courses to earn stackable credentials and begin a career in Hospitality, where there is great potential to advance in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Front Desk Representative
2025-02-17 09:30 - 2025-03-14 11:30 | Online Virtual Instruction
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
Earn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI).
Learners may attend the training in person or virtually.
This training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver.
Participants may choose to complete a 25 hour paid internship with a partner business to gain valuable hands-on work experience.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

ServSafe™ Food Protection Manager
2025-03-03 09:00 - 2025-03-20 11:00 | Online Virtual Instruction
Complete the National Restaurant Association’s ServSafe™ Food Protection Manager Certification and show employers you are ready to advance in the industry. Food service operations need trained and trusted managers to ensure food safety practices are in place and followed for the health of their customers.
The ServSafe™ Food Protection Manager training prepares job candidates to be responsible for the food safety in any type of food service establishment. This 24-hour training can help current food service employees advance in their food service or hospitality related career.
Flexible learning options are available for learners who are unable to attend class during this time.
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Guest Service Gold
2025-03-24 09:00 - 2025-03-28 11:00 | Online Virtual Instruction
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

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Custodial Technician
2025-03-24 09:30 - 2025-05-09 11:30 | Online Virtual Instruction
Let potential employers know you are serious about the profession. Earn the industry recognized credential from ISSA Cleaning Management Institute (CMI) for Certified Custodial Technician.
Trained custodians are in high demand and can earn great pay.
Covid-19 pandemic caused a 75% spike in new job openings for custodians. Not only has the demand for cleaning services increased significantly, custodians need to be trained with best practices for cleaning and sanitizing to prevent the spread of illness in office, retail, healthcare, and home settings. Students learn Customer Service, Chemistry of Cleaning and Handling Hazardous and Infectious Waste, Basic Cleaning of Above Floor Surfaces, Basic Cleaning of Hard Floor Surfaces, Basic Cleaning of Carpeted Floor Surfaces, Basic Cleaning of Restrooms & Shower Rooms. Scholarships available.
Some participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

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Hospitality Food Service Careers
2025-03-31 09:00 - 2025-05-02 11:00 | Online Virtual Instruction
Complete one or more courses to earn stackable credentials and begin a career in Hospitality, where there is great potential to advance in this exciting industry!
This course utilizes American Hotel and Lodging Education Institute (AHLEI) and National Restaurant Association curriculum to prepare learners to earn four credentials valued by the hospitality and food service industries. Participants can earn Restaurant Server, Breakfast Attendant, and Kitchen Cook certifications, and the ServSafe Food Handler certificate. This package of credentials shows potential employers that the job candidate is qualified and committed to providing quality food services in a hospitality environment.
Attend this course in-person or virtually through Zoom.

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Google Automation with Python
2025-04-07 12:30 - 2025-07-30 14:00 | Online Virtual Instruction
This beginner-level, six-course certificate, developed by Google, is designed to provide IT professionals with in-demand skills — including Python, Git, and IT automation — that can help you advance your career.
Knowing how to write code to solve problems and automate solutions is a crucial skill for anybody in IT. Python, in particular, is now the most in-demand programming language by employers. This program builds on your IT foundations to help you take your career to the next level. It’s designed to teach you how to program with Python and how to use Python to automate common system administration tasks. In this course you will learn the foundations of the Python programming language and how to automate common system administration tasks through the Linux operating system. You’ll also learn to use Git and GitHub, troubleshoot and debug complex problems, and apply automation at scale by using configuration management and the Cloud.
This certificate can be completed in about 4 months and is designed to prepare you for a variety of roles in IT, like more advanced IT Support Specialist or Junior Systems Administrator positions. Upon completion, you can share your information with 150+ employers from an exclusive hiring consortium, like Walmart, Sprint, Hulu, Bank of America, Google (of course!) and more.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
Attend class in person or virtually Tuesdays & Wednesdays 12:30 – 2:00 pm, April 7 – July 30, 2024. We recommend that you have Python installed on your machine. For some lessons, you’ll need a computer where you can install Git or ask your administrator to install it for you. A GitHub account will be required for completion of this course.
If you don’t have access to a computer, you are welcome to use a computer in our computer lab at one of our career centers.
The Google Career Certificates offer a recommendation from ACE® of up to 12 college credits.

²Based on program graduate survey, United States 2022

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Guest Service Gold
2025-05-12 09:00 - 2025-05-16 11:00 | Online Virtual Instruction
Complete one or more courses to earn stackable credentials and begin a career in Hospitality, where there is great potential to advance in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person.

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Maintenance Technician
2025-05-19 09:00 - 2025-06-20 11:00 | Online Virtual Instruction
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential to advance in this exciting industry!
An important aspect of a guest’s experience is the appearance and functionality of the hotel property. The Maintenance Technician occupational skills training includes 50 hours of classroom instruction in the American Hotel and Lodging Education Institute (AHLEI) Maintenance Technician curriculum. The course prepares job candidates to excel on the exam and earn the industry recognized Maintenance Technician credential.
Learners may complete a paid, optional 25-hour internship with one of our Hospitality partners.

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Digital Marketing & E-commerce
2025-05-20 09:00 - 2025-09-18 10:30 | Online Virtual Instruction
This course begins Tuesday May 20th and ends Thursday September 18th, and meets on Tuesdays and Thursdays 9:00 am – 10:30 am.
Learners can attend class in-person at our Cedar Rapids location 1441 Blairs Ferry Rd NE, or virtually via Zoom. Learners can expect to spend 6-10 hours per week outside the classroom completing online coursework and projects.
Learners gain in-demand skills that prepare them to enter the exciting Digital Marketing and Ecommerce field.
They will learn to use tools and platforms like Canva, Constant Contact, Google Ads, Google Analytics, Hootsuite, HubSpot, Mailchimp, Shopify, and Twitter. Students learn from subject-matter experts at Google and have a chance to build a portfolio with projects like customer personas and social media calendars to show to potential employers.
This course includes over 190 hours of instruction and practice-based assessments, which simulate
real-world digital marketing and e-commerce scenarios that are critical for success in the workplace.
The content is highly interactive and developed by Google employees with experience in the field.
For more information about the course and how to register, please complete this form:

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Retail Industry Fundamentals
2025-05-27 09:30 - 2025-07-03 11:30 | Online Virtual Instruction
This class meets Monday – Friday, 9:30 – 11:30 am, May 27th through July 3rd.
Learners can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office, located 1441 Blairs Ferry RD NE.
There are independent study options available for students who can’t attend class during the scheduled time.
The Retail Industry Fundamentals course utilizes curriculum from the National Retail Federation and provides an introduction to working in various retail roles, foundations of customer service and sales, and math skills used on the job.
The course may be a good fit for those with little or no work experience who are interested in building their retail skills and knowledge and prepare for an entry position in retail.
Students may choose to complete a 25-hour paid internship with a partner business to gain experience.
Please complete this form to get more information about this course.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Guest Service Gold
2025-07-07 09:00 - 2025-07-11 11:00 | Online Virtual Instruction
Complete one or more courses to earn stackable credentials and begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Guest Room Attendant
2025-07-14 09:00 - 2025-08-08 11:00 | Online Virtual Instruction
Completing one or more courses to earn stackable credentials is a great way to begin a career in Hospitality, where there is a lot of potential to advance in this exciting industry!
Learners may attend this course in person or through live, virtual instruction. The American Hotel and Lodging Education Institute (AHLEI) curriculum is utilized to prepare learners for the exam to earn the industry-recognized Guest Room Attendant certification.
Hospitality venues need energetic, positive, detail-oriented workers with good time management and organization skills to transform previously occupied rooms into gleaming, inviting spaces for guests to relax and enjoy. A perfect room is an important part of the guest experience.
Participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

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Google Data Analytics
2025-08-05 15:30 - 2025-12-16 17:00 | Online Virtual Instruction
Attend this course in person or virtually, Tuesdays and Thursdays 3:30 – 5:00 pm, August 5th – December 16th.
Prepare for a new career in the high-growth field of data analytics, no experience or degree required. Get professional training designed by Google and have the opportunity to connect with top employers. There are over 251,000 open jobs in data analytics with a median entry-level salary of $95,000 in the U.S.¹
Data analytics is the collection, transformation, and organization of data in order to draw conclusions, make predictions, and drive informed decision making.
Over 8 courses, gain in-demand skills that prepare you for an entry-level job. You’ll learn from Google employees whose foundations in data analytics served as launchpads for their own careers. At under 10 hours per week, you can complete the certificate in less than 6 months.
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google.
Additionally, all of Google Career Certificates include an optional course, Accelerate Your Job Search with AI. This course empowers you to navigate your job search efficiently and confidently, guiding you to use AI to create a job search plan, professional pitch, resume, and more.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 – Dec. 31, 2024)
²Based on program graduate survey, United States 2022
Data Analytics is a 19-week online training designed to provide learners with knowledge and skills required to be qualified candidates for junior data analyst, associate data analyst, and database administrator.
The training includes 228 hours of virtual curriculum and 57 classroom hours and the opportunity to connect with businesses who hire data analyst candidates.
Understanding the foundations of data, effective decision making, efficient processing skills, analyzing data to answer questions, and R Programming will be taught through video presentations, activities, quizzes, and projects on the Coursera platform. This course also covers work readiness, career navigation and soft skills training to jump start your new career!
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Google Cybersecurity Professional
2025-08-05 17:30 - 2025-12-16 19:00 | Online Virtual Instruction
Prepare for a job in cybersecurity with a Google Career Certificate!
Interested in a career in the fast-growing field of cybersecurity? The Google Cybersecurity Certificate can prepare you for a new career in under 5 months, with no previous experience required. Learn from cybersecurity experts at Google and gain hands-on experience using Python, Linux, SQL, and more.
Become a qualified candidate for a variety of entry level Cybersecurity careers such as: Cybersecurity analyst, security analyst, IT security analyst, Cyber defense analyst, and security operations center (SOC) analyst.
The class meets August 5 – December 16 on Tuesdays & Thursdays from 5:30 pm – 7:00 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location.
In addition to class, students complete online coursework 8 – 10 hours per week.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 – Dec. 31, 2024)
²Based on program graduate survey, United States 2022
After graduation, you’ll be able to connect with over 150 employers who are committed to considering Google Career Certificate graduates for entry-level jobs. For more information, please complete this form:

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
