Goodwill of the Heartland

Google UX Design
2026-02-02 08:00 - 2026-06-10 17:00 (America/Chicago) | Online Virtual Instruction
Prepare for a career in the high-growth field of UX design, no experience or degree required. With professional training designed by Google, get on the fast-track to a competitively paid job. There are currently 113,700 U.S. job openings in UX design with an average entry-level salary of $58,600.¹
User experience (UX) designers focus on the interaction that users have with products, like websites, apps, and physical objects. They make those everyday interactions useful, enjoyable, and accessible.
Learners will complete 6-10 hours per week of online curriculum and attend class in-person or virtually twice a week. In-person (Iowa City) and online Instructor office hours are offered weekly.
Over 7 courses, gain in-demand skills that will prepare you for an entry-level job. At under 10 hours per week, you can complete the certificate in less than 6 months.
Throughout this course you will learn the psychology of design and how users interact with UX experiences. You will gain an understanding of how to build for a more inclusive market by learning design theories on color, typography, usability, and many more. You will learn trade creative design tactics to create paper designs and then use tools like Figma and Adobe XD to transition those designs into digital prototypes. By the end of the certification program, you will have a professional UX portfolio that includes three end-to-end projects, so you’re ready to apply for jobs.
Upon graduation, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya.
The American Council on Education recommends a total of 10 college credits for successfully completing this course.
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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Guest Service Gold March 2 - March 6, 2026
2026-03-02 09:00 - 2026-03-06 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets March 2 – March 6, 9am-11am and is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Guest Service Gold March 9 - March 13, 2026
2026-03-09 09:00 - 2026-03-13 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
Earn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI).
This training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver.
Participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Front Desk Representative March 9 - April 3, 2026
2026-03-09 09:00 - 2026-04-03 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
Earn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI).
This training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver.
Participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

Please complete this form to get more information about this online program.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Food Service Careers March 16 - April 24, 2026
2026-03-16 09:00 - 2026-04-24 11:00
Complete one or more courses to earn stackable credentials and begin a career in Hospitality, where there is great potential to advance in this exciting industry!
This course utilizes American Hotel and Lodging Education Institute (AHLEI) and National Restaurant Association curriculum to prepare learners to earn four credentials valued by the hospitality and food service industries. Participants can earn Restaurant Server, Breakfast Attendant, and Kitchen Cook certifications, and the ServSafe Food Handler certificate. This package of credentials shows potential employers that the job candidate is qualified and committed to providing quality food services in a hospitality environment.
Attend this course in-person or virtually through Zoom.

Please complete this form to get more information about this online program. We will contact you to complete your registration.

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Guest Service Gold April 13 - April 17, 2026
2026-04-13 09:00 - 2026-04-17 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets April 13 – April 17th, 9am-11am and is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Guest Room Attendant April 20 - May 15, 2026
2026-04-20 09:00 - 2026-05-15 11:00
Completing one or more courses to earn stackable credentials is a great way to begin a career in Hospitality, where there is a lot of potential to advance in this exciting industry!
Learners may attend this course in person or through live, virtual instruction. The American Hotel and Lodging Education Institute (AHLEI) curriculum is utilized to prepare learners for the exam to earn the industry-recognized Guest Room Attendant certification.
Hospitality venues need energetic, positive, detail-oriented workers with good time management and organization skills to transform previously occupied rooms into gleaming, inviting spaces for guests to relax and enjoy. A perfect room is an important part of the guest experience.
Participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

Google IT Support Professional
2026-05-11 17:30 - 2026-08-26 19:00
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of the 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
Google and Coursera have partnered to offer IT Support Professional certification. Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours. Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 200 U.S. employers, including Walmart, Best Buy, and Astreya.
The American Council on Education recommends a total of 10 college credits for successfully completing this course.
For more information, please complete this form:

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
