BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Goodwill of the Heartland - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Goodwill of the Heartland X-ORIGINAL-URL:https://www.goodwillheartland.org X-WR-CALDESC:Events for Goodwill of the Heartland REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20240310T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20241103T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20250309T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20251102T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20260308T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20261101T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20270314T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20271107T070000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250805T153000 DTEND;TZID=America/Chicago:20251216T170000 DTSTAMP:20260403T175827 CREATED:20250709T185739Z LAST-MODIFIED:20250709T185739Z UID:10001324-1754407800-1765904400@www.goodwillheartland.org SUMMARY:Google Data Analytics DESCRIPTION:Attend this course in person or virtually\, Tuesdays and Thursdays 3:30 – 5:00 pm\, August 5th – December 16th. \nPrepare for a new career in the high-growth field of data analytics\, no experience or degree required. Get professional training designed by Google and have the opportunity to connect with top employers. There are over 251\,000 open jobs in data analytics with a median entry-level salary of $95\,000 in the U.S.¹ \nData analytics is the collection\, transformation\, and organization of data in order to draw conclusions\, make predictions\, and drive informed decision making. \nOver 8 courses\, gain in-demand skills that prepare you for an entry-level job. You’ll learn from Google employees whose foundations in data analytics served as launchpads for their own careers. At under 10 hours per week\, you can complete the certificate in less than 6 months. \nUpon completion\, you can directly apply for jobs with Google and over 150 U.S. employers\, including Deloitte\, Target\, Verizon\, and of course\, Google. \nAdditionally\, all of  Google Career Certificates include an optional course\, Accelerate Your Job Search with AI. This course empowers you to navigate your job search efficiently and confidently\, guiding you to use AI to create a job search plan\, professional pitch\, resume\, and more. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \n¹Lightcast™ U.S. Job Postings (2024: Jan. 1\, 2024 – Dec. 31\, 2024) \n²Based on program graduate survey\, United States 2022 \nData Analytics is a 19-week online training designed to provide learners with knowledge and skills required to be qualified candidates for junior data analyst\, associate data analyst\, and database administrator. \nThe training includes 228 hours of virtual curriculum and 57 classroom hours and the opportunity to connect with businesses who hire data analyst candidates. \nUnderstanding the foundations of data\, effective decision making\, efficient processing skills\, analyzing data to answer questions\, and R Programming will be taught through video presentations\, activities\, quizzes\, and projects on the Coursera platform. This course also covers work readiness\, career navigation and soft skills training to jump start your new career! \nFor more information\, please complete this form: \n\n\n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-data-analytics/ LOCATION:Online Virtual Instruction CATEGORIES:Information Technology ATTACH;FMTTYPE=image/png:https://www.goodwillheartland.org/wp-content/uploads/2022/06/computer-woman-happy-1200.png ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250805T173000 DTEND;TZID=America/Chicago:20251216T190000 DTSTAMP:20260403T175827 CREATED:20250709T183951Z LAST-MODIFIED:20251229T215318Z UID:10001326-1754415000-1765911600@www.goodwillheartland.org SUMMARY:Google Cybersecurity Professional DESCRIPTION:Prepare for a job in cybersecurity with a Google Career Certificate! \nInterested in a career in the fast-growing field of cybersecurity? The Google Cybersecurity Certificate can prepare you for a new career in under 5 months\, with no previous experience required. Learn from cybersecurity experts at Google and gain hands-on experience using Python\, Linux\, SQL\, and more. \nBecome a qualified candidate for a variety of entry level Cybersecurity careers such as: Cybersecurity analyst\, security analyst\, IT security analyst\, Cyber defense analyst\, and security operations center (SOC) analyst. \nThe class meets August 5 – December 16 on Tuesdays & Thursdays from 5:30 pm – 7:00 pm.  Students may attend class virtually via Zoom or in-person at our Iowa City location. \nIn addition to class\, students complete online coursework 8 – 10 hours per week. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \n¹Lightcast™ U.S. Job Postings (2024: Jan. 1\, 2024 – Dec. 31\, 2024) \n²Based on program graduate survey\, United States 2022 \nAfter graduation\, you’ll be able to connect with over 150 employers who are committed to considering Google Career Certificate graduates for entry-level jobs.  For more information\, please complete this form: \n\n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-cybersecurity-professional-4/ LOCATION:Online Virtual Instruction CATEGORIES:Cybersecurity,Cybersecurity,Information Technology ATTACH;FMTTYPE=image/png:https://www.goodwillheartland.org/wp-content/uploads/2022/06/computer-man-1200.png ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250903T173000 DTEND;TZID=America/Chicago:20251222T190000 DTSTAMP:20260403T175827 CREATED:20250709T185123Z LAST-MODIFIED:20251229T215421Z UID:10001327-1756920600-1766430000@www.goodwillheartland.org SUMMARY:Google IT Support Professional DESCRIPTION:Google\, Coursera\, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!  Goodwill instructors supplement the online curriculum with virtual classroom review\, practice and open computer lab hours. \nCoursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience. \nPrepare for a career in the high-growth field of information technology\, no experience or degree required.  Get professional training designed by Google and get on the fast track to landing one of 340\,000+ great paying IT jobs currently available in the United States. \nThe average entry level salary for IT Support jobs in the U.S. is $50\,800. \nThe class meets September 3 – December 22 on Mondays & Wednesdays 5:30 – 7:00 pm.  Students may attend class virtually via Zoom or in-person at our Iowa City location.  Students can expect to spend an additional 6-8 hours per week completing online coursework on their own. \nIn-person (Iowa City) and online instructor office hours are scheduled throughout the week. \nThe program builds skills in key areas: Binary Code\, Customer Support\, Linux\, Troubleshooting\, Domain Name System (DNS)\, Ipv4\, Network Model\, Powershell\, Linux File Systems\, Command-Line Interface\, Directory Service\, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams\, the industry standard certification for IT—you’ll earn a dual credential when you complete both. \nUpon completion\, you can directly apply for jobs with Google and over 150 U.S. employers\, including Walmart\, Best Buy\, and Astreya\, Google of course\, and many others. \n\n\n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \n¹Lightcast™ U.S. Job Postings (2024: Jan. 1\, 2024 – Dec. 31\, 2024) \n²Based on program graduate survey\, United States 2022 \n\n\nPlease complete this form to get more information about this course: \n\n \n \n "*" indicates required fields \n \n \n InstagramThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-it-support-professional-9/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Information Technology ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2022/06/2022-google-it-support-social-media_2.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250929T090000 DTEND;TZID=America/Chicago:20251031T110000 DTSTAMP:20260403T175827 CREATED:20241014T212910Z LAST-MODIFIED:20241014T212910Z UID:10001315-1759136400-1761908400@www.goodwillheartland.org SUMMARY:Maintenance Technician DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential to advance in this exciting industry! \nAn important aspect of a guest’s experience is the appearance and functionality of the hotel property. The Maintenance Technician occupational skills training includes 50 hours of classroom instruction in the American Hotel and Lodging Education Institute (AHLEI) Maintenance Technician curriculum. The course prepares job candidates to excel on the exam and earn the industry recognized Maintenance Technician credential. \nLearners may complete a paid\, optional 25-hour internship with one of our Hospitality partners. \n\nPlease complete this form to get more information about this course that can be attended virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n CompanyThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/maintenance-technician-3/ LOCATION:Online Virtual Instruction CATEGORIES:Hospitality,Maintenance ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-man-midage-warehouse.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20251006T093000 DTEND;TZID=America/Chicago:20251121T113000 DTSTAMP:20260403T175827 CREATED:20241022T205744Z LAST-MODIFIED:20241022T210535Z UID:10001316-1759743000-1763724600@www.goodwillheartland.org SUMMARY:Custodial Technician DESCRIPTION:Let potential employers know you are serious about the profession. Earn the industry recognized credential from ISSA Cleaning Management Institute (CMI) for Certified Custodial Technician. \nTrained custodians are in high demand and can earn great pay. \nCovid-19 pandemic caused a 75% spike in new job openings for custodians.   Not only has the demand for cleaning services increased significantly\, custodians need to be trained with best practices for cleaning and sanitizing to prevent the spread of illness in office\, retail\, healthcare\, and home settings. Students learn Customer Service\, Chemistry of Cleaning and Handling Hazardous and Infectious Waste\, Basic Cleaning of Above Floor Surfaces\, Basic Cleaning of Hard Floor Surfaces\, Basic Cleaning of Carpeted Floor Surfaces\, Basic Cleaning of Restrooms & Shower Rooms.  Scholarships available. \nSome participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this course.\n\n \n \n "*" indicates required fields \n \n \n X/TwitterThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/custodial-technician-5/ LOCATION:Online Virtual Instruction CATEGORIES:Custodial,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-man-midage-warehouse.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20251103T090000 DTEND;TZID=America/Chicago:20251107T110000 DTSTAMP:20260403T175827 CREATED:20241022T211443Z LAST-MODIFIED:20241022T211443Z UID:10001317-1762160400-1762513200@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-11/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20251110T090000 DTEND;TZID=America/Chicago:20251212T110000 DTSTAMP:20260403T175827 CREATED:20241022T213745Z LAST-MODIFIED:20241023T143950Z UID:10001318-1762765200-1765537200@www.goodwillheartland.org SUMMARY:Front Desk Representative DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nEarn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI). \nThis training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver. \nParticipants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this online program.\n\n \n \n "*" indicates required fields \n \n \n URLThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/front-desk-representative-3/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-black-counter.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20251229T080000 DTEND;TZID=America/Chicago:20251229T170000 DTSTAMP:20260403T175827 CREATED:20251229T221233Z LAST-MODIFIED:20251229T221233Z UID:10001342-1766995200-1767027600@www.goodwillheartland.org SUMMARY:Google Automation with Python DESCRIPTION:This beginner-level\, six-course certificate\, developed by Google\, is designed to provide IT professionals with in-demand skills — including Python\, Git\, and IT automation — that can help you advance your career. \nKnowing how to write code to solve problems and automate solutions is a crucial skill for anybody in IT. Python\, in particular\, is now the most in-demand programming language by employers. This program builds on your IT foundations to help you take your career to the next level. It’s designed to teach you how to program with Python and how to use Python to automate common system administration tasks.  In this course you will learn the foundations of the Python programming language and how to automate common system administration tasks through the Linux operating system. You’ll also learn to use Git and GitHub\, troubleshoot and debug complex problems\, and apply automation at scale by using configuration management and the Cloud. \nThis certificate can be completed in about 4 months and is designed to prepare you for a variety of roles in IT\, like more advanced IT Support Specialist or Junior Systems Administrator positions. Upon completion\, you can share your information with 150+ employers from an exclusive hiring consortium\, like Walmart\, Sprint\, Hulu\, Bank of America\, Google (of course!) and more. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \nAttend class virtually or in person May 26th – September 9th\, Mondays and Wednesdays 12:30 – 2:00 PM. \nWe recommend that you have Python installed on your machine. For some lessons\, you’ll need a computer where you can install Git or ask your administrator to install it for you. A GitHub account will be required for completion of this course. \nIf you don’t have access to a computer\, you are welcome to use a computer in our computer lab at one of our career centers. \nThe Google Career Certificates offer a recommendation from ACE® of up to 12 college credits. \n²Based on program graduate survey\, United States 2022 \nFor more information\, please complete this form: \n\n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-automation-with-python-3/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Information Technology,Python ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2021/02/shutterstock_1626375430_16x9.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260105T090000 DTEND;TZID=America/Chicago:20260109T110000 DTSTAMP:20260403T175827 CREATED:20251124T212527Z LAST-MODIFIED:20251124T215220Z UID:10001329-1767603600-1767956400@www.goodwillheartland.org SUMMARY:Guest Service Gold January 5 - January 9\, 2026 DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets January 5 – January 9th 9am-11am and is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person. \n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n CommentsThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n "*" indicates required fields \n \n \n URLThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-professional-january-5-january-9-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260105T130000 DTEND;TZID=America/Chicago:20260220T150000 DTSTAMP:20260403T175827 CREATED:20251124T211607Z LAST-MODIFIED:20251124T212633Z UID:10001328-1767618000-1771599600@www.goodwillheartland.org SUMMARY:Certified Custodial Technician January 5 - February 20\, 2026 DESCRIPTION:Let potential employers know you are serious about the profession. Earn the industry recognized credential from ISSA Cleaning Management Institute (CMI) for Certified Custodial Technician. \nTrained custodians are in high demand and can earn great pay. \nThis course meets Monday – Friday 1-3 pm. Learners can attend via Zoom or in person at our Davenport career center. \nCovid-19 pandemic caused a 75% spike in new job openings for custodians.   Not only has the demand for cleaning services increased significantly\, custodians need to be trained with best practices for cleaning and sanitizing to prevent the spread of illness in office\, retail\, healthcare\, and home settings. Students learn Customer Service\, Chemistry of Cleaning and Handling Hazardous and Infectious Waste\, Basic Cleaning of Above Floor Surfaces\, Basic Cleaning of Hard Floor Surfaces\, Basic Cleaning of Carpeted Floor Surfaces\, Basic Cleaning of Restrooms & Shower Rooms.  Scholarships available. \nSome participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this course. \n \n \n "*" indicates required fields \n \n \n X/TwitterThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/certified-custodial-technician-january-5-february-20-2025/ LOCATION:Online Virtual Instruction CATEGORIES:Custodial ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-man-midage-warehouse.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260112T090000 DTEND;TZID=America/Chicago:20260213T110000 DTSTAMP:20260403T175827 CREATED:20251124T213428Z LAST-MODIFIED:20251124T215354Z UID:10001330-1768208400-1770980400@www.goodwillheartland.org SUMMARY:Maintenance Technician January 12 - February 13\, 2026 DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential to advance in this exciting industry! \nAn important aspect of a guest’s experience is the appearance and functionality of the hotel property. The Maintenance Technician occupational skills training includes 50 hours of classroom instruction in the American Hotel and Lodging Education Institute (AHLEI) Maintenance Technician curriculum. The course prepares job candidates to excel on the exam and earn the industry recognized Maintenance Technician credential. \nLearners may complete a paid\, optional 25-hour internship with one of our Hospitality partners. \n\nPlease complete this form to get more information about this course that can be attended virtually or in-person. \n \n \n "*" indicates required fields \n \n \n CompanyThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/hospitality-maintenance-technician-january-12-february-13-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-man-midage-warehouse.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260112T093000 DTEND;TZID=America/Chicago:20260511T113000 DTSTAMP:20260403T175827 CREATED:20251229T213529Z LAST-MODIFIED:20251229T215524Z UID:10001338-1768210200-1778499000@www.goodwillheartland.org SUMMARY:Google Digital Marketing & Ecommerce DESCRIPTION:Goodwill has partnered with Google to offer a beginner-friendly course on digital marketing and e-commerce; no prior experience is necessary! \nThe Google Digital Marketing & E-Commerce certification teaches students about the ins and outs of the broad field of marketing\, specifically narrowing in on traditional\, digital\, and social media marketing. Students will learn to use industry relevant tools and platforms (Canva\, Consultant Contact\, Google Ads\, Google Analytics\, Hootsuite\, HubSpot\, Mailchimp\, Shopify\, and Twitter)\, as well as other skills such as developing customer personas and creating social media calendars. The course allows students to build a personal portfolio to present to potential employers while also earning a professional certification in Digital Marketing upon course completion! \n\n \n \n "*" indicates required fields \n \n \n InstagramThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-digital-marketing-ecommerce/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Digital Marketing,Information Technology,Social Media,Social Media Marketing,Social Media Marketing ATTACH;FMTTYPE=image/png:https://www.goodwillheartland.org/wp-content/uploads/2022/06/it-support-woman-blue-1200.png ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260112T173000 DTEND;TZID=America/Chicago:20260429T190000 DTSTAMP:20260403T175827 CREATED:20251229T212725Z LAST-MODIFIED:20251229T215633Z UID:10001337-1768239000-1777489200@www.goodwillheartland.org SUMMARY:Google IT Support Professional DESCRIPTION:Google\, Coursera\, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential! \nVirtual and in-person classes are held Mondays & Wednesdays from 5:30 – 7 pm\, with some optional office hours for additional learning support. \nPrepare for a career in the high-growth field of information technology\, no experience or degree required.  Get professional training designed by Google and get on the fast track to landing one of the 340\,000+ great paying IT jobs currently available in the United States. \nThe average entry level salary for IT Support jobs in the U.S. is $50\,800. \nStudents can expect to spend an additional 6-8 hours per week completing online coursework on their own. \nGoogle and Coursera have partnered to offer IT Support Professional certification. Goodwill instructors supplement the online curriculum with virtual classroom review\, practice and open computer lab hours. Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience. \nThe program builds skills in key areas: Binary Code\, Customer Support\, Linux\, Troubleshooting\, Domain Name System (DNS)\, Ipv4\, Network Model\, Powershell\, Linux File Systems\, Command-Line Interface\, Directory Service\, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams\, the industry standard certification for IT—you’ll earn a dual credential when you complete both. \nUpon completion\, you can directly apply for jobs with Google and over 200 U.S. employers\, including Walmart\, Best Buy\, and Astreya. \nThe American Council on Education recommends a total of 10 college credits for successfully completing this course. \nFor more information\, please complete this form: \n \n \n "*" indicates required fields \n \n \n URLThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-it-support-professional-10/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Customer Service,Information Technology ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2022/06/2022-google-it-support-social-media_5.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260113T153000 DTEND;TZID=America/Chicago:20260521T170000 DTSTAMP:20260403T175827 CREATED:20251229T215128Z LAST-MODIFIED:20251229T215828Z UID:10001340-1768318200-1779382800@www.goodwillheartland.org SUMMARY:Google Data Analytics DESCRIPTION:Attend Data Analytics course in person or virtually\, Tuesdays and Thursdays 3:30 – 5:00 pm\, January 13 – May 21. \nPrepare for a new career in the high-growth field of data analytics\, no experience or degree required. Get professional training designed by Google and have the opportunity to connect with top employers. There are over 251\,000 open jobs in data analytics with a median entry-level salary of $95\,000 in the U.S.¹ \nData analytics is the collection\, transformation\, and organization of data in order to draw conclusions\, make predictions\, and drive informed decision making. \nOver 8 courses\, gain in-demand skills that prepare you for an entry-level job. You’ll learn from Google employees whose foundations in data analytics served as launchpads for their own careers. At under 10 hours per week\, you can complete the certificate in less than 6 months. \nUpon completion\, you can directly apply for jobs with Google and over 150 U.S. employers\, including Deloitte\, Target\, Verizon\, and of course\, Google. \nAdditionally\, all Google Career Certificates include an optional course\, Accelerate Your Job Search with AI. This course empowers you to navigate your job search efficiently and confidently\, guiding you to use AI to create a job search plan\, professional pitch\, resume\, and more. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \n¹Lightcast™ U.S. Job Postings (2024: Jan. 1\, 2024 – Dec. 31\, 2024) \n²Based on program graduate survey\, United States 2022 \nData Analytics is a 19-week online training designed to provide learners with knowledge and skills required to be qualified candidates for junior data analyst\, associate data analyst\, and database administrator. \nThe training includes 228 hours of virtual curriculum and 57 classroom hours and the opportunity to connect with businesses who hire data analyst candidates. \nUnderstanding the foundations of data\, effective decision making\, efficient processing skills\, analyzing data to answer questions\, and R Programming will be taught through video presentations\, activities\, quizzes\, and projects on the Coursera platform. This course also covers work readiness\, career navigation and soft skills training to jump start your new career! \nFor more information\, please complete this form:  \n \n \n "*" indicates required fields \n \n \n CommentsThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-cybersecurity-professional-5-2/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Data Analytics,Information Technology ATTACH;FMTTYPE=image/png:https://www.goodwillheartland.org/wp-content/uploads/2022/06/it-support-woman-1200.png ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260113T173000 DTEND;TZID=America/Chicago:20260521T190000 DTSTAMP:20260403T175827 CREATED:20251229T214523Z LAST-MODIFIED:20251229T215733Z UID:10001339-1768325400-1779390000@www.goodwillheartland.org SUMMARY:Google Cybersecurity Professional DESCRIPTION:Prepare for a job in cybersecurity with a Google Career Certificate! \nInterested in a career in the fast-growing field of cybersecurity? The Google Cybersecurity Certificate can prepare you for a new career in under 5 months\, with no previous experience required. Learn from cybersecurity experts at Google and gain hands-on experience using Python\, Linux\, SQL\, and more. \nBecome a qualified candidate for a variety of entry level Cybersecurity careers such as: Cybersecurity analyst\, security analyst\, IT security analyst\, Cyber defense analyst\, and security operations center (SOC) analyst. \nThe class meets January 13 – May 21 on Tuesdays & Thursdays from 5:30 pm – 7:00 pm.  Students may attend class virtually via Zoom or in-person at our Iowa City location. \nIn addition to class\, students complete online coursework 8 – 10 hours per week. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \n²Based on program graduate survey\, United States 2022 \nAfter graduation\, you’ll be able to connect with over 200 employers who are committed to considering Google Career Certificate graduates for entry-level jobs. \nFor more information\, please complete this form: \n \n \n "*" indicates required fields \n \n \n LinkedInThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-cybersecurity-professional-5/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Cybersecurity,Cybersecurity,Information Technology ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/11/AdobeStock_250692800.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260202T080000 DTEND;TZID=America/Chicago:20260610T170000 DTSTAMP:20260403T175827 CREATED:20251229T220440Z LAST-MODIFIED:20251229T220440Z UID:10001341-1770019200-1781110800@www.goodwillheartland.org SUMMARY:Google UX Design DESCRIPTION:Prepare for a career in the high-growth field of UX design\, no experience or degree required. With professional training designed by Google\, get on the fast-track to a competitively paid job. There are currently 113\,700 U.S. job openings in UX design with an average entry-level salary of $58\,600.¹ \nUser experience (UX) designers focus on the interaction that users have with products\, like websites\, apps\, and physical objects. They make those everyday interactions useful\, enjoyable\, and accessible. \nLearners will complete 6-10 hours per week of online curriculum and attend class in-person or virtually twice a week.  In-person (Iowa City) and online Instructor office hours are offered weekly. \nOver 7 courses\, gain in-demand skills that will prepare you for an entry-level job. At under 10 hours per week\, you can complete the certificate in less than 6 months. \nThroughout this course you will learn the psychology of design and how users interact with UX experiences. You will gain an understanding of how to build for a more inclusive market by learning design theories on color\, typography\, usability\, and many more. You will learn trade creative design tactics to create paper designs and then use tools like Figma and Adobe XD to transition those designs into digital prototypes. By the end of the certification program\, you will have a professional UX portfolio that includes three end-to-end projects\, so you’re ready to apply for jobs. \nUpon graduation\, you can directly apply for jobs with Google and over 150 U.S. employers\, including Walmart\, Best Buy\, and Astreya. \nThe American Council on Education recommends a total of 10 college credits for successfully completing this course. \nFor more information\, please complete this form: \n \n \n "*" indicates required fields \n \n \n CommentsThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-ux-design-5/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,UX Design ATTACH;FMTTYPE=image/png:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-man-midage-desk-headset.png ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260302T090000 DTEND;TZID=America/Chicago:20260306T110000 DTSTAMP:20260403T175827 CREATED:20251124T214329Z LAST-MODIFIED:20251124T215500Z UID:10001331-1772442000-1772794800@www.goodwillheartland.org SUMMARY:Guest Service Gold March 2 - March 6\, 2026 DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets March 2 – March 6\, 9am-11am and is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person. \n \n \n "*" indicates required fields \n \n \n EmailThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-march-2-march-6-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260309T090000 DTEND;TZID=America/Chicago:20260313T110000 DTSTAMP:20260403T175827 CREATED:20251124T220109Z LAST-MODIFIED:20251124T220109Z UID:10001333-1773046800-1773399600@www.goodwillheartland.org SUMMARY:Guest Service Gold March 9 - March 13\, 2026 DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nEarn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI). \nThis training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver. \nParticipants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this online program. \n \n \n "*" indicates required fields \n \n \n X/TwitterThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-march-9-march-13-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260309T090000 DTEND;TZID=America/Chicago:20260403T110000 DTSTAMP:20260403T175828 CREATED:20251124T215125Z LAST-MODIFIED:20251124T215125Z UID:10001332-1773046800-1775214000@www.goodwillheartland.org SUMMARY:Front Desk Representative March 9 - April 3\, 2026 DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nEarn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI). \nThis training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver. \nParticipants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this online program. \n \n \n "*" indicates required fields \n \n \n InstagramThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/front-desk-representative-march-9-april-3-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-black-counter.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260316T090000 DTEND;TZID=America/Chicago:20260424T110000 DTSTAMP:20260403T175828 CREATED:20251124T220841Z LAST-MODIFIED:20251124T220841Z UID:10001334-1773651600-1777028400@www.goodwillheartland.org SUMMARY:Food Service Careers March 16 - April 24\, 2026 DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in Hospitality\, where there is great potential to advance in this exciting industry! \nThis course utilizes American Hotel and Lodging Education Institute (AHLEI) and National Restaurant Association curriculum to prepare learners to earn four credentials valued by the hospitality and food service industries. Participants can earn Restaurant Server\, Breakfast Attendant\, and Kitchen Cook certifications\, and the ServSafe Food Handler certificate. This package of credentials shows potential employers that the job candidate is qualified and committed to providing quality food services in a hospitality environment. \nAttend this course in-person or virtually through Zoom. \n\nPlease complete this form to get more information about this online program. We will contact you to complete your registration. \n \n \n "*" indicates required fields \n \n \n PhoneThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/food-service-careers-march-16-april-24-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Food Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-man-chef-woman-manager-veggies.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260413T090000 DTEND;TZID=America/Chicago:20260417T110000 DTSTAMP:20260403T175828 CREATED:20251124T221547Z LAST-MODIFIED:20251124T221547Z UID:10001335-1776070800-1776423600@www.goodwillheartland.org SUMMARY:Guest Service Gold April 13 - April 17\, 2026 DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets April 13 – April 17th\, 9am-11am and is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person. \n \n \n "*" indicates required fields \n \n \n EmailThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-april-13-april-17-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260420T090000 DTEND;TZID=America/Chicago:20260515T110000 DTSTAMP:20260403T175828 CREATED:20251124T230117Z LAST-MODIFIED:20251124T230117Z UID:10001336-1776675600-1778842800@www.goodwillheartland.org SUMMARY:Guest Room Attendant April 20 - May 15\, 2026 DESCRIPTION:Completing one or more courses to earn stackable credentials is a great way to begin a career in Hospitality\, where there is a lot of potential to advance in this exciting industry! \nLearners may attend this course in person or through live\, virtual instruction.  The American Hotel and Lodging Education Institute (AHLEI) curriculum is utilized to prepare learners for the exam to earn the industry-recognized Guest Room Attendant certification. \nHospitality venues need energetic\, positive\, detail-oriented workers with good time management and organization skills to transform previously occupied rooms into gleaming\, inviting spaces for guests to relax and enjoy. A perfect room is an important part of the guest experience. \nParticipants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this course. \n \n \n "*" indicates required fields \n \n \n CommentsThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-room-attendant-april-20-may-15-2026/ LOCATION:Online Virtual Instruction CATEGORIES:Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/housemaidpushingcartwithcleanbedclotheswhilewalkingalongcorridor.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20260511T173000 DTEND;TZID=America/Chicago:20260826T190000 DTSTAMP:20260403T175828 CREATED:20251229T222004Z LAST-MODIFIED:20251229T222145Z UID:10001343-1778520600-1787770800@www.goodwillheartland.org SUMMARY:Google IT Support Professional DESCRIPTION:Google\, Coursera\, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential! \nPrepare for a career in the high-growth field of information technology\, no experience or degree required.  Get professional training designed by Google and get on the fast track to landing one of the 340\,000+ great paying IT jobs currently available in the United States. \nThe average entry level salary for IT Support jobs in the U.S. is $50\,800. \nStudents can expect to spend an additional 6-8 hours per week completing online coursework on their own. \nGoogle and Coursera have partnered to offer IT Support Professional certification. Goodwill instructors supplement the online curriculum with virtual classroom review\, practice and open computer lab hours. Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience. \nThe program builds skills in key areas: Binary Code\, Customer Support\, Linux\, Troubleshooting\, Domain Name System (DNS)\, Ipv4\, Network Model\, Powershell\, Linux File Systems\, Command-Line Interface\, Directory Service\, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams\, the industry standard certification for IT—you’ll earn a dual credential when you complete both. \nUpon completion\, you can directly apply for jobs with Google and over 200 U.S. employers\, including Walmart\, Best Buy\, and Astreya. \nThe American Council on Education recommends a total of 10 college credits for successfully completing this course. \nFor more information\, please complete this form: \n\n \n \n "*" indicates required fields \n \n \n PhoneThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/google-it-support-professional-11/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Customer Service,Information Technology ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2022/06/2022-google-it-support-social-media_2.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT END:VCALENDAR