Goodwill of the Heartland

Guest Service Gold January 5 - January 9, 2026
2026-01-05 09:00 - 2026-01-09 11:00 (America/Chicago) | Online Virtual Instruction
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets January 5 – January 9th 9am-11am and is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person.

Please complete this form to get more information about this online program. We will contact you to complete your registration.
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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
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Google IT Support Professional
2026-01-12 17:30 - 2026-04-29 19:00
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!
Virtual and in-person classes are held Mondays & Wednesdays from 5:30 – 7 pm, with some optional office hours for additional learning support.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of the 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
Google and Coursera have partnered to offer IT Support Professional certification. Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours. Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 200 U.S. employers, including Walmart, Best Buy, and Astreya.
The American Council on Education recommends a total of 10 college credits for successfully completing this course.
For more information, please complete this form:

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
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Guest Service Gold March 2 - March 6, 2026
2026-03-02 09:00 - 2026-03-06 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets March 2 – March 6, 9am-11am and is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person.

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FacebookThis field is for validation purposes and should be left unchanged.Name*

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Street Address

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
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Guest Service Gold March 9 - March 13, 2026
2026-03-09 09:00 - 2026-03-13 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
Earn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI).
This training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver.
Participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

Please complete this form to get more information about this online program.

"*" indicates required fields

NameThis field is for validation purposes and should be left unchanged.Name*

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Street Address

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
Send Request

Front Desk Representative March 9 - April 3, 2026
2026-03-09 09:00 - 2026-04-03 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
Earn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI).
This training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver.
Participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

Please complete this form to get more information about this online program.

"*" indicates required fields

PhoneThis field is for validation purposes and should be left unchanged.Name*

First

Last

Email*

Address*

Street Address

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
Send Request

Guest Service Gold April 13 - April 17, 2026
2026-04-13 09:00 - 2026-04-17 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets April 13 – April 17th, 9am-11am and is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person.

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URLThis field is for validation purposes and should be left unchanged.Name*

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
Send Request

Google IT Support Professional
2026-05-11 17:30 - 2026-08-26 19:00
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of the 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
Google and Coursera have partnered to offer IT Support Professional certification. Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours. Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 200 U.S. employers, including Walmart, Best Buy, and Astreya.
The American Council on Education recommends a total of 10 college credits for successfully completing this course.
For more information, please complete this form:

"*" indicates required fields

PhoneThis field is for validation purposes and should be left unchanged.Name*

First

Last

Email*

Address*

Street Address

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
Send Request

Google IT Support Professional
2026-08-04 09:30 - 2026-12-03 11:00
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!
This course meets Tuesdays and Thursdays from 9:30 – 11:00 am virtually or in-person at our Iowa City location.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of the 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
Google and Coursera have partnered to offer IT Support Professional certification. Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours. Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 200 U.S. employers, including Walmart, Best Buy, and Astreya.
The American Council on Education recommends a total of 10 college credits for successfully completing this course.
For more information, please complete this form:

"*" indicates required fields

X/TwitterThis field is for validation purposes and should be left unchanged.Name*

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Phone*Additional commentsPlease provide us with any additional information you want us to know prior to being contacted.
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Google IT Support Professional
2026-09-07 17:30 - 2026-12-23 19:00
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!
This course meets on Mondays and Wednesdays 5:30-7:00 pm, virtually or in-person at our Iowa City location.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of the 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
Google and Coursera have partnered to offer IT Support Professional certification. Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours. Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 200 U.S. employers, including Walmart, Best Buy, and Astreya.
The American Council on Education recommends a total of 10 college credits for successfully completing this course.
For more information, please complete this form:

"*" indicates required fields

LinkedInThis field is for validation purposes and should be left unchanged.Name*

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Guest Service Professional
2026-09-14 09:00 - 2026-09-18 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets September 14 – September 18, 9am-11am and is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person.

"*" indicates required fields

PhoneThis field is for validation purposes and should be left unchanged.Name*

First

Last

Email*

Address*

Street Address

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
Send Request

Front Desk Representative
2026-09-21 09:00 - 2026-10-23 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
Earn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI).
This training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver.
Participants may choose to complete a 25-hour paid internship with a partner business to gain valuable hands-on work experience.

Please complete this form to get more information about this course:

"*" indicates required fields

NameThis field is for validation purposes and should be left unchanged.Name*

First

Last

Email*

Address*

Street Address

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
Send Request

Guest Service Professional
2026-11-09 09:00 - 2026-11-13 11:00
Complete one or more courses and earn stackable credentials to begin a career in Hospitality, where there is great potential for career advancement in this exciting industry!
The Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry.
Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam.
Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold, students learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations.
The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course meets November 9 – November 13, 9am-11am and is a prerequisite for Hospitality Food Service Careers, Maintenance Technician, Front Desk Representative, and Guest Room Attendant.

Please complete this form to get more information about this course you can attend virtually or in-person:

"*" indicates required fields

CompanyThis field is for validation purposes and should be left unchanged.Name*

First

Last

Email*

Address*

Street Address

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.
Send Request
