BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Goodwill of the Heartland - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Goodwill of the Heartland X-ORIGINAL-URL:https://www.goodwillheartland.org X-WR-CALDESC:Events for Goodwill of the Heartland REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20220313T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20221106T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20230312T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20231105T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20240310T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20241103T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20250309T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20251102T070000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:CDT DTSTART:20260308T080000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:CST DTSTART:20261101T070000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230327T090000 DTEND;TZID=America/Chicago:20230331T110000 DTSTAMP:20260406T051309 CREATED:20221013T203627Z LAST-MODIFIED:20221013T203627Z UID:10001220-1679907600-1680260400@www.goodwillheartland.org SUMMARY:Hospitality Guest Service Gold DESCRIPTION:Earn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10 hour course and passing the exam. Customer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. The Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. The course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide in the hospitality industry and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \n\n\n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n FacebookThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/hospitality-guest-service-gold-3/ CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/11/AdobeStock_316760920.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230403T090000 DTEND;TZID=America/Chicago:20230428T110000 DTSTAMP:20260406T051309 CREATED:20221013T211041Z LAST-MODIFIED:20221013T211041Z UID:10001222-1680512400-1682679600@www.goodwillheartland.org SUMMARY:Hospitality Front Desk Representative DESCRIPTION:Earn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI).  This training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver. Limited scholarships available for those without other funding options.  Participants may choose to complete a 25 hour paid internship with a partner business. \n\n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n X/TwitterThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/hospitality-front-desk-representative/ CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/AdobeStock_347820388-scaled-e1614974013289.jpeg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230417T130000 DTEND;TZID=America/Chicago:20230512T150000 DTSTAMP:20260406T051309 CREATED:20221013T211836Z LAST-MODIFIED:20221013T211836Z UID:10001223-1681736400-1683903600@www.goodwillheartland.org SUMMARY:Hospitality Guest Room Attendant DESCRIPTION:This course is taught through live\, virtual instruction and utilizes American Hotel and Lodging Education Institute (AHLEI) curriculum to prepare learners for the exam to earn the industry-recognized Guest Room Attendant certification. Topics also include job search skills training\, career navigation\, interpersonal skills\, and conflict management. Hospitality venues need energetic\, positive\, detail-oriented workers with good time management and organization skills to transform previously occupied rooms into gleaming\, inviting spaces for guests to relax and enjoy. A perfect room is an important part of the guest experience. Limited scholarships are available for those without a funding source. Participants may choose to complete a 25 hour paid internship with a partner business. \n\n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/hospitality-guest-room-attendant/ CATEGORIES:Custodial,Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/housemaidpushingcartwithcleanbedclotheswhilewalkingalongcorridor.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230522T090000 DTEND;TZID=America/Chicago:20230602T110000 DTSTAMP:20260406T051309 CREATED:20221013T212341Z LAST-MODIFIED:20221013T212341Z UID:10001224-1684746000-1685703600@www.goodwillheartland.org SUMMARY:ServSafe Food Handler DESCRIPTION:Now more than ever\, food safety is in the public awareness as Covid-19 concerns continue. The online ServSafe Food Handler Training utilizes an activity and video-based approach to present\, practice\, and apply the ServSafe content. Learners will take the online course and attend virtual classes to prepare for Food Handler exam and meet the food safety requirements of food establishments. Job candidates applying for food service positions will have an edge with businesses because they have a demonstrated knowledge of food safety. \n\n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/servsafe-food-handler/ CATEGORIES:Customer Service,Food Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/restaurant-dish-meal-food-plate-kitchen-830948-pxhere.com_.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230612T090000 DTEND;TZID=America/Chicago:20230728T110000 DTSTAMP:20260406T051309 CREATED:20221013T213147Z LAST-MODIFIED:20221013T213147Z UID:10001226-1686560400-1690542000@www.goodwillheartland.org SUMMARY:Custodial Technician DESCRIPTION:Students can attend this class in-person or virtually. Let potential employers know you are serious about the profession. Earn the industry recognized credential from ISSA Cleaning Management Institute (CMI) for Certified Custodial Technician.  Covid-19 pandemic caused a 75% spike in new job openings for custodians.   Not only has the demand for cleaning services increased significantly\, custodians need to be trained with best practices for cleaning and sanitizing to prevent the spread of the virus in office\, retail\, healthcare\, and home settings. participants learn covered are Customer Service\, Chemistry of Cleaning and Handling Hazardous and Infectious Waste\, Basic Cleaning of Above Floor Surfaces\, Basic Cleaning of Hard Floor Surfaces\, Basic Cleaning of Carpeted Floor Surfaces\, Basic Cleaning of Restrooms & Shower Rooms.  Scholarships available for individuals without other funding options. Some participants may choose to complete a 25 hour paid internship with a partner business. \n\n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n FacebookThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/custodial-technician/ CATEGORIES:Custodial,Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/shutterstock_1812615982.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230807T090000 DTEND;TZID=America/Chicago:20230825T110000 DTSTAMP:20260406T051309 CREATED:20221013T213829Z LAST-MODIFIED:20221013T213829Z UID:10001227-1691398800-1692961200@www.goodwillheartland.org SUMMARY:ServSafe Food Protection Manager DESCRIPTION:Earn  the industry recognized ServSafe Food Protection Manager Certification through the National Restaurant Association. Food service operations need trained and trusted managers to ensure food safety practices in place and followed for the health of their customers. With the Covid-19 health crisis\, food safety is in the forefront of customer’s minds. The ServSafe Food Protection Manager training prepares job candidates for being responsible for the food safety in any type of food service establishment. This 24-hour training can help current food service employees advance in their career. \n\n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n PhoneThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/servsafe-food-protection-manager/ CATEGORIES:Customer Service,Food Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2021/02/adobestock_243717259_16x9.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20230904T090000 DTEND;TZID=America/Chicago:20231013T110000 DTSTAMP:20260406T051309 CREATED:20221013T214700Z LAST-MODIFIED:20221013T214833Z UID:10001228-1693818000-1697194800@www.goodwillheartland.org SUMMARY:Customer Service & Sales DESCRIPTION:This course utilizes a curriculum from the National Retail Federation and prepares learners to earn the industry-recognized Customer Service and Sales certification. Although many non-essential retail storefronts closed when Covid-19 struck our service areas\, demand for grocery and distribution workers rose sharply. Customer service and sales positions are still needed\, but many look different. Earning the Customer Service and Sales certification opens career opportunities with online and brick and mortar specialty\, discount\, catalog\, and independent retailers\, as well as grocery stores\, chain restaurants\, multi-level marketing companies\, or other parts of retail such as corporate headquarters\, distribution centers\, and call centers. Limited Scholarships available.  Students may choose to complete a 25 hour paid internship with a partner business. \n\n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/customer-service-sales/ CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/shutterstock_125245052.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20231009T120000 DTEND;TZID=America/Chicago:20231110T140000 DTSTAMP:20260406T051309 CREATED:20221013T215742Z LAST-MODIFIED:20221013T215828Z UID:10001229-1696852800-1699624800@www.goodwillheartland.org SUMMARY:Custodial Technician DESCRIPTION:Students can attend this class in-person or virtually. Let potential employers know you are serious about the profession. Earn the industry recognized credential from ISSA Cleaning Management Institute (CMI) for Certified Custodial Technician.  Covid-19 pandemic caused a 75% spike in new job openings for custodians.   Not only has the demand for cleaning services increased significantly\, custodians need to be trained with best practices for cleaning and sanitizing to prevent the spread of the virus in office\, retail\, healthcare\, and home settings. Students learn Customer Service\, Chemistry of Cleaning and Handling Hazardous and Infectious Waste\, Basic Cleaning of Above Floor Surfaces\, Basic Cleaning of Hard Floor Surfaces\, Basic Cleaning of Carpeted Floor Surfaces\, Basic Cleaning of Restrooms & Shower Rooms.  Scholarships available.  Some participants may choose to complete a 25 hour paid internship with a partner business. \n\n \n \n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n CompanyThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/custodial-technician-2/ CATEGORIES:Custodial,Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/shutterstock_1812615982.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240108T090000 DTEND;TZID=America/Chicago:20240112T110000 DTSTAMP:20260406T051309 CREATED:20231120T194358Z LAST-MODIFIED:20231120T222324Z UID:10001281-1704704400-1705057200@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in  Hospitality\, where there is great potential to advance in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10 hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n InstagramThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/AdobeStock_347820388-scaled-e1614974013289.jpeg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240109T160000 DTEND;TZID=America/Chicago:20240423T173000 DTSTAMP:20260406T051309 CREATED:20231023T201438Z LAST-MODIFIED:20231023T201438Z UID:10001276-1704816000-1713893400@www.goodwillheartland.org SUMMARY:Google IT Support Professional DESCRIPTION:Google\, Coursera\, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!  Goodwill instructors supplement the online curriculum with virtual classroom review\, practice and open computer lab hours. \nCoursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience. \nPrepare for a career in the high-growth field of information technology\, no experience or degree required.  Get professional training designed by Google and get on the fast track to landing one of the  340\,000+  great paying IT jobs currently available in the United States. \nThe average entry level salary for IT Support jobs in the U.S. is $50\,800. \nThe class meets January 9 – April 23 on Tuesdays & Thursdays 4:00 – 5:30 pm.  Students may attend class virtually via Zoom or in-person at our Iowa City location.  Students can expect to spend an additional 6-8 hours per week completing online coursework on their own. \nIn-person (Iowa City) and online instructor office hours are scheduled throughout the week. \nThe program builds skills in key areas: Binary Code\, Customer Support\, Linux\, Troubleshooting\, Domain Name System (DNS)\, Ipv4\, Network Model\, Powershell\, Linux File Systems\, Command-Line Interface\, Directory Service\, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams\, the industry standard certification for IT—you’ll earn a dual credential when you complete both. \nUpon completion\, you can directly apply for jobs with Google and over 150 U.S. employers\, including Walmart\, Best Buy\, and Astreya\, Google of course\, and many others. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \nThe American Council on Education recommends a total of 10 college credits for successfully completing this course. \n\n\n²Based on program graduate survey\, United States 2022 \n\n\nPlease complete this form to get more information about this course: \n\n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Additional commentsPlease provide us with any additional information you want us to know prior to being contacted. URL:https://www.goodwillheartland.org/certification/google-it-support-professional-5/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Customer Service,Information Technology ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2022/06/2022-google-it-support-social-media_5.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240122T090000 DTEND;TZID=America/Chicago:20240126T110000 DTSTAMP:20260406T051309 CREATED:20231120T200641Z LAST-MODIFIED:20231120T222720Z UID:10001283-1705914000-1706266800@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in  Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10 hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course that you can attend virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-2/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2022/06/gdca-woman-papers-1200.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240318T093000 DTEND;TZID=America/Chicago:20240426T113000 DTSTAMP:20260406T051309 CREATED:20231120T215746Z LAST-MODIFIED:20231120T215746Z UID:10001286-1710754200-1714131000@www.goodwillheartland.org SUMMARY:Certified Custodial Technician DESCRIPTION:Learners can attend this class in-person or virtually. \nLet potential employers know you are serious about the profession. Earn the industry recognized credential from ISSA Cleaning Management Institute (CMI) for Certified Custodial Technician. \nTrained custodians are in high demand and can earn great pay. \nCovid-19 pandemic caused a 75% spike in new job openings for custodians.   Not only has the demand for cleaning services increased significantly\, custodians need to be trained with best practices for cleaning and sanitizing to prevent the spread of illness in office\, retail\, healthcare\, and home settings. Students learn Customer Service\, Chemistry of Cleaning and Handling Hazardous and Infectious Waste\, Basic Cleaning of Above Floor Surfaces\, Basic Cleaning of Hard Floor Surfaces\, Basic Cleaning of Carpeted Floor Surfaces\, Basic Cleaning of Restrooms & Shower Rooms.  Scholarships available. \nSome participants may choose to complete a 25 hour paid internship with a partner business to gain valuable hands on work experience. \n\nPlease complete this form to get more information about this course.\n\n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/certified-custodial-technician/ LOCATION:Online Virtual Instruction CATEGORIES:Custodial,Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/shutterstock_1812615982.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240401T120000 DTEND;TZID=America/Chicago:20240405T140000 DTSTAMP:20260406T051309 CREATED:20231120T222046Z LAST-MODIFIED:20231120T222046Z UID:10001288-1711972800-1712325600@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in  Hospitality\, where there is great potential to advance in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10 hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n FacebookThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-3/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/shutterstock_125245052.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240408T120000 DTEND;TZID=America/Chicago:20240503T140000 DTSTAMP:20260406T051309 CREATED:20231120T224107Z LAST-MODIFIED:20231120T224107Z UID:10001289-1712577600-1714744800@www.goodwillheartland.org SUMMARY:Front Desk Representative DESCRIPTION:Complete one or more courses and earn stackable credentials  to begin a career in  Hospitality\, where there is great potential for career advancement in this exciting industry! \nEarn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI). \nThis training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver. \nParticipants may choose to complete a 25 hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this online program.\n\n \n \n "*" indicates required fields \n \n \n EmailThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/front-desk-representative/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/AdobeStock_347820388-scaled-e1614974013289.jpeg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240506T090000 DTEND;TZID=America/Chicago:20240510T110000 DTSTAMP:20260406T051309 CREATED:20231120T230212Z LAST-MODIFIED:20231120T230212Z UID:10001290-1714986000-1715338800@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses and earn stackable credentials  to begin a career in  Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10 hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n LinkedInThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-4/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/11/AdobeStock_316760920.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240507T160000 DTEND;TZID=America/Chicago:20240820T173000 DTSTAMP:20260406T051309 CREATED:20231023T204900Z LAST-MODIFIED:20231023T204900Z UID:10001277-1715097600-1724175000@www.goodwillheartland.org SUMMARY:Google IT Support Professional DESCRIPTION:Google\, Coursera\, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!  Goodwill instructors supplement the online curriculum with virtual classroom review\, practice and open computer lab hours. \nCoursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience. \nPrepare for a career in the high-growth field of information technology\, no experience or degree required.  Get professional training designed by Google and get on the fast track to landing one of the  340\,000+  great paying IT jobs currently available in the United States. \nThe average entry level salary for IT Support jobs in the U.S. is $50\,800. \nThe class meets May 7 – August 20\, 2024 (except 4th of July) on Tuesdays & Thursdays 4:00 – 5:30 pm.  Students may attend class virtually via Zoom or in-person at our Iowa City location.  Students can expect to spend an additional 6-8 hours per week completing online coursework on their own. \nIn-person (Iowa City) and online instructor office hours are scheduled throughout the week. \nThe program builds skills in key areas: Binary Code\, Customer Support\, Linux\, Troubleshooting\, Domain Name System (DNS)\, Ipv4\, Network Model\, Powershell\, Linux File Systems\, Command-Line Interface\, Directory Service\, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams\, the industry standard certification for IT—you’ll earn a dual credential when you complete both. \nUpon completion\, you can directly apply for jobs with Google and over 150 U.S. employers\, including Walmart\, Best Buy\, and Astreya\, Google of course\, and many others. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \nThe American Council on Education recommends a total of 10 college credits for successfully completing this course. \n\n\n²Based on program graduate survey\, United States 2022 \n\n\nPlease complete this form to get more information about this course: \n\n \n \n "*" indicates required fields \n \n \n X/TwitterThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Additional commentsPlease provide us with any additional information you want us to know prior to being contacted. URL:https://www.goodwillheartland.org/certification/google-it-support-professional-6/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Customer Service,Cybersecurity,Information Technology ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2022/06/2022-google-it-support-social-media_2.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240513T090000 DTEND;TZID=America/Chicago:20240607T230000 DTSTAMP:20260406T051309 CREATED:20231120T231143Z LAST-MODIFIED:20231120T231143Z UID:10001291-1715590800-1717801200@www.goodwillheartland.org SUMMARY:Guest Room Attendant DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in  Hospitality\, where there is great career advancement potential in this exciting industry! \nLearners may attend this course in person or through live\, virtual instruction.  The American Hotel and Lodging Education Institute (AHLEI) curriculum is utilized to prepare learners for the exam to earn the industry-recognized Guest Room Attendant certification. \nHospitality venues need energetic\, positive\, detail-oriented workers with good time management and organization skills to transform previously occupied rooms into gleaming\, inviting spaces for guests to relax and enjoy. A perfect room is an important part of the guest experience. \nParticipants may choose to complete a 25 hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this course.\n\n \n \n "*" indicates required fields \n \n \n X/TwitterThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-room-attendant-2/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/housemaidpushingcartwithcleanbedclotheswhilewalkingalongcorridor.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240826T093000 DTEND;TZID=America/Chicago:20241004T113000 DTSTAMP:20260406T051309 CREATED:20240814T180734Z LAST-MODIFIED:20240814T183353Z UID:10001294-1724664600-1728041400@www.goodwillheartland.org SUMMARY:Customer Service & Sales DESCRIPTION:August 26 – October 24\, 2024\, 9:30 – 11:30 am Monday through Friday\, No class Labor Day\, September 2. \nIndependent Study option available. \nCurious about diving into a Customer Service and Sales training course? \n Get ready to unlock the secrets of stellar service and sales finesse! Join forces with the instructor to level up your skills\, from mastering the customer journey to sealing the deal. \nThis course utilizes a curriculum from the National Retail Federation and prepares learners to earn the industry-recognized Customer Service and Sales certification. Although many non-essential retail storefronts closed when Covid-19 struck our service areas\, demand for grocery and distribution workers rose sharply. Customer service and sales positions are still needed\, but many look different. Earning the Customer Service and Sales certification opens career opportunities with online and brick and mortar specialty\, discount\, catalog\, and independent retailers\, as well as grocery stores\, chain restaurants\, multi-level marketing companies\, or other parts of retail such as corporate headquarters\, distribution centers\, and call centers. \nStudents can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office\, located 1441 Blairs Ferry RD NE. \nScholarships available.  Students may choose to complete a 25-hour paid internship with a partner business to gain experience in customer service and sales. \n\n\nPlease complete this \n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n Certifications Request for Information - ALL\n Please complete this form to get more information about this online program. We will contact you to complete your registration. \n "*" indicates required fields \n \n \n CompanyThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details.\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n to get more information about this online program. We will contact you to complete your registration. URL:https://www.goodwillheartland.org/certification/customer-service-sales-2/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/shutterstock_125245052.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240903T173000 DTEND;TZID=America/Chicago:20241222T190000 DTSTAMP:20260406T051309 CREATED:20231023T205708Z LAST-MODIFIED:20250709T182645Z UID:10001278-1725384600-1734894000@www.goodwillheartland.org SUMMARY:Google IT Support Professional DESCRIPTION:Google\, Coursera\, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential!  Goodwill instructors supplement the online curriculum with virtual classroom review\, practice and open computer lab hours. \nCoursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience. \nPrepare for a career in the high-growth field of information technology\, no experience or degree required.  Get professional training designed by Google and get on the fast track to landing one of 340\,000+ great paying IT jobs currently available in the United States. \nThe average entry level salary for IT Support jobs in the U.S. is $50\,800. \nThe class meets September 3 – December 17\, 2024 (except Thanksgiving Day) on Tuesdays & Thursdays 4:00 – 5:30 pm.  Students may attend class virtually via Zoom or in-person at our Iowa City location.  Students can expect to spend an additional 6-8 hours per week completing online coursework on their own. \nIn-person (Iowa City) and online instructor office hours are scheduled throughout the week. \nThe program builds skills in key areas: Binary Code\, Customer Support\, Linux\, Troubleshooting\, Domain Name System (DNS)\, Ipv4\, Network Model\, Powershell\, Linux File Systems\, Command-Line Interface\, Directory Service\, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams\, the industry standard certification for IT—you’ll earn a dual credential when you complete both. \nUpon completion\, you can directly apply for jobs with Google and over 150 U.S. employers\, including Walmart\, Best Buy\, and Astreya\, Google of course\, and many others. \n75% of certificate graduates report a positive career outcome (e.g.\, new job\, promotion\, or raise) within six months of completion² \nThe American Council on Education recommends a total of 10 college credits for successfully completing this course. \n\n\n²Based on program graduate survey\, United States 2022 \n\n\nPlease complete this form to get more information about this course: \n\n \n \n "*" indicates required fields \n \n \n PhoneThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Additional commentsPlease provide us with any additional information you want us to know prior to being contacted. URL:https://www.goodwillheartland.org/certification/google-it-support-professional-7/ LOCATION:Online Virtual Instruction CATEGORIES:Computer Skills,Customer Service,Cybersecurity,Cybersecurity,Information Technology ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/11/AdobeStock_171983987-1.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20240923T090000 DTEND;TZID=America/Chicago:20241004T110000 DTSTAMP:20260406T051309 CREATED:20240313T191416Z LAST-MODIFIED:20240313T191416Z UID:10001293-1727082000-1728039600@www.goodwillheartland.org SUMMARY:ServSafe Food Protection Manager Certification DESCRIPTION:This course is held September 23 – October 4\, Monday – Friday 9:00 am – 11:00 am. \nLearners can attend in-person at our Burlington Helms Career Center\, located in the same building as our Goodwill Store\, or Virtually via Zoom. \nFlexible learning options are available if  a learners is unable to attend class during this time. \nComplete the National Restaurant Association’s ServSafe Food Protection Manager Certification and show employers you are ready to advance in the industry. Food service operations need trained and trusted managers to ensure food safety practices in place and followed for the health of their customers. \nThe ServSafe Food Protection Manager training prepares job candidates to be responsible for the food safety in any type of food service establishment. This 24-hour training can help current food service employees advance in their food service or hospitality related career. For more information\, complete our registration form. URL:https://www.goodwillheartland.org/certification/servsafe-food-protection-manager-certification/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Food Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/20190409_0008.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250106T090000 DTEND;TZID=America/Chicago:20250110T110000 DTSTAMP:20260406T051309 CREATED:20241014T173117Z LAST-MODIFIED:20241014T175836Z UID:10001297-1736154000-1736506800@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course that you can attend virtually or in-person.\n\n\n\n\n\n \n \n "*" indicates required fields \n \n \n NameThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-5/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250210T090000 DTEND;TZID=America/Chicago:20250214T110000 DTSTAMP:20260406T051309 CREATED:20241014T181855Z LAST-MODIFIED:20241014T181855Z UID:10001300-1739178000-1739530800@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in Hospitality\, where there is great potential to advance in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n InstagramThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-6/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-black-counter.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250217T093000 DTEND;TZID=America/Chicago:20250314T113000 DTSTAMP:20260406T051309 CREATED:20241014T182929Z LAST-MODIFIED:20241120T173122Z UID:10001301-1739784600-1741951800@www.goodwillheartland.org SUMMARY:Front Desk Representative DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nEarn the industry recognized Front Desk Representative Certification through American Hotel and Lodging Education Institute (AHLEI). \nLearners may attend the training in person or virtually. \nThis training prepares job candidates with the skills to serve hotel guests as a Front Desk Representative. Front Desk Representatives simultaneously provide great customer service and perform detailed tasks to meet guests’ needs. They need to have a good understanding of the hotel’s operations and be a good communicator and problem solver. \nParticipants may choose to complete a 25 hour paid internship with a partner business to gain valuable hands-on work experience. \n\nPlease complete this form to get more information about this online program.\n\n \n \n "*" indicates required fields \n \n \n X/TwitterThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/front-desk-representative-2/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2020/10/AdobeStock_347820388-scaled-e1614974013289.jpeg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250324T090000 DTEND;TZID=America/Chicago:20250328T110000 DTSTAMP:20260406T051309 CREATED:20241014T190922Z LAST-MODIFIED:20241014T190922Z UID:10001304-1742806800-1743159600@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses and earn stackable credentials to begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n EmailThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-7/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-blazer.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250331T090000 DTEND;TZID=America/Chicago:20250502T110000 DTSTAMP:20260406T051309 CREATED:20241014T184204Z LAST-MODIFIED:20241014T184452Z UID:10001302-1743411600-1746183600@www.goodwillheartland.org SUMMARY:Hospitality Food Service Careers DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in Hospitality\, where there is great potential to advance in this exciting industry! \nThis course utilizes American Hotel and Lodging Education Institute (AHLEI) and National Restaurant Association curriculum to prepare learners to earn four credentials valued by the hospitality and food service industries. Participants can earn Restaurant Server\, Breakfast Attendant\, and Kitchen Cook certifications\, and the ServSafe Food Handler certificate. This package of credentials shows potential employers that the job candidate is qualified and committed to providing quality food services in a hospitality environment. \nAttend this course in-person or virtually through Zoom. \n\nPlease complete this form to get more information about this online program. We will contact you to complete your registration.\n\n \n \n "*" indicates required fields \n \n \n FacebookThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/hospitality-food-service-careers-2/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Food Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-man-chef-woman-manager-veggies.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250512T090000 DTEND;TZID=America/Chicago:20250516T110000 DTSTAMP:20260406T051309 CREATED:20241014T193324Z LAST-MODIFIED:20241014T193324Z UID:10001306-1747040400-1747393200@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in Hospitality\, where there is great potential to advance in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course you can attend virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n CompanyThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-8/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-black-counter.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250527T093000 DTEND;TZID=America/Chicago:20250703T113000 DTSTAMP:20260406T051309 CREATED:20241014T201017Z LAST-MODIFIED:20250319T195655Z UID:10001308-1748338200-1751542200@www.goodwillheartland.org SUMMARY:Retail Industry Fundamentals DESCRIPTION:This class meets Monday – Friday\, 9:30 – 11:30 am\, May 27th through July 3rd. \nLearners can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office\, located 1441 Blairs Ferry RD NE. \nThere are independent study options available for students who can’t attend class during the scheduled time. \nThe Retail Industry Fundamentals course utilizes curriculum from the National Retail Federation and provides an introduction to working in various retail roles\, foundations of customer service and sales\, and math skills used on the job. \nThe course may be a good fit for those with little or no work experience who are interested in building their retail skills and knowledge and prepare for an entry position in retail. \nStudents may choose to complete a 25-hour paid internship with a partner business to gain experience. \nPlease complete this form to get more information about this course. \n\n \n \n "*" indicates required fields \n \n \n CommentsThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/customer-service-sales-3/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-shop.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250707T090000 DTEND;TZID=America/Chicago:20250711T110000 DTSTAMP:20260406T051309 CREATED:20241014T201609Z LAST-MODIFIED:20241014T201609Z UID:10001309-1751878800-1752231600@www.goodwillheartland.org SUMMARY:Guest Service Gold DESCRIPTION:Complete one or more courses to earn stackable credentials and begin a career in Hospitality\, where there is great potential for career advancement in this exciting industry! \nThe Guest Service Gold course provides the foundations for customer service in any type of hospitality environment and prepares learners for the Certified Guest Service Professional (CGSP) exam. The CGSP credential is recognized worldwide and is the highest acknowledgment of award-winning guest service for employees in the hospitality industry. \nEarn the industry recognized Certified Guest Service Professional credential by completing this American Hotel and Lodging Education Institute (AHLEI) 10-hour course and passing the exam. \nCustomer service is vitally important in all businesses; this is especially true in hospitality. Through Guest Service Gold\, students learn how to anticipate guest needs\, deliver memorable experiences\, and turn around difficult situations. \nThe Certified Guest Service Professional gives job candidates a marketable edge when applying for their first hospitality job. This ten-hour course is a prerequisite for Hospitality Food Service Careers\, Maintenance Technician\, Front Desk Representative\, and Guest Room Attendant. \n\nPlease complete this form to get more information about this course that you can attend virtually or in-person.\n\n \n \n "*" indicates required fields \n \n \n CommentsThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/guest-service-gold-9/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-mixed-counter.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250818T090000 DTEND;TZID=America/Chicago:20250904T110000 DTSTAMP:20260406T051309 CREATED:20241014T204949Z LAST-MODIFIED:20241014T204949Z UID:10001312-1755507600-1756983600@www.goodwillheartland.org SUMMARY:ServSafe™ Food Protection Manager DESCRIPTION:Complete the National Restaurant Association’s ServSafe™ Food Protection Manager Certification and show employers you are ready to advance in the industry. Food service operations need trained and trusted managers to ensure food safety practices are in place and followed for the health of their customers. \nThe ServSafe™ Food Protection Manager training prepares job candidates to be responsible for the food safety in any type of food service establishment. This 24-hour training can help current food service employees advance in their food service or hospitality related career. \nFlexible learning options are available for learners who are unable to attend class during this time. \nPlease complete this form to get more information about this course. \n\n \n \n "*" indicates required fields \n \n \n EmailThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/servsafe-food-protection-manager-3/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service,Food Service,Hospitality ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-man-older-manager-kitchen.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/Chicago:20250818T093000 DTEND;TZID=America/Chicago:20250926T113000 DTSTAMP:20260406T051309 CREATED:20241014T211734Z LAST-MODIFIED:20250319T195426Z UID:10001313-1755509400-1758886200@www.goodwillheartland.org SUMMARY:Customer Service & Sales DESCRIPTION:Curious about a career in Customer Service and Sales? \nGet ready to unlock the secrets of stellar service and sales finesse! Join forces with the instructor to level up your skills\, from mastering the customer journey to sealing the deal. \nClass meets Monday through Friday\, 9:30 – 11:30 am\, August 18th through September 26th. \nLearners can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office\, located 1441 Blairs Ferry Rd NE. \nThere are independent study options if a student is unable to attend scheduled classes. \nThis course utilizes a curriculum from the National Retail Federation and prepares learners to earn the industry-recognized Customer Service and Sales certification. Although many non-essential retail storefronts closed when Covid-19 struck our service areas\, demand for grocery and distribution workers rose sharply. Customer service and sales positions are still needed\, but many look different. Earning the Customer Service and Sales certification opens career opportunities with online and brick and mortar specialty\, discount\, catalog\, and independent retailers\, as well as grocery stores\, chain restaurants\, multi-level marketing companies\, or other parts of retail such as corporate headquarters\, distribution centers\, and call centers. \nStudents may choose to complete a 25-hour paid internship with a partner business to gain experience in customer service and sales. \nA Goodwill career navigator will help create a career plan and support you on your journey to achieve your career goals! \nFor more information about this course and how to register\, please complete this form. \n\n \n \n "*" indicates required fields \n \n \n LinkedInThis field is for validation purposes and should be left unchanged.Name*\n \n \n \n First\n \n \n \n \n Last\n \n \n Email*\n \n Address* \n \n \n \n Street Address\n \n \n Address Line 2\n \n \n City\n \n \n State / Province / Region\n \n \n ZIP / Postal Code\n \n \n Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary\, please provide additional relevant details. URL:https://www.goodwillheartland.org/certification/customer-service-sales-4/ LOCATION:Online Virtual Instruction CATEGORIES:Customer Service ATTACH;FMTTYPE=image/jpeg:https://www.goodwillheartland.org/wp-content/uploads/2024/08/OST-woman-young-black-cosmetics.jpg ORGANIZER;CN="Goodwill of the Heartland":MAILTO:awinslow@goodwillheartland.org END:VEVENT END:VCALENDAR