Goodwill of the Heartland

Google IT Support Professional
2024-05-07 16:00 - 2024-08-20 17:30 (America/Chicago) | Online Virtual Instruction
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential! Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours.
Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of the 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
The class meets May 7 – August 20, 2024 (except 4th of July) on Tuesdays & Thursdays 4:00 – 5:30 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location. Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
In-person (Iowa City) and online instructor office hours are scheduled throughout the week.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya, Google of course, and many others.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
The American Council on Education recommends a total of 10 college credits for successfully completing this course.

²Based on program graduate survey, United States 2022

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Customer Service & Sales
2024-08-26 09:30 - 2024-10-04 11:30
August 26 – October 24, 2024, 9:30 – 11:30 am Monday through Friday, No class Labor Day, September 2.
Independent Study option available.
Curious about diving into a Customer Service and Sales training course?
Get ready to unlock the secrets of stellar service and sales finesse! Join forces with the instructor to level up your skills, from mastering the customer journey to sealing the deal.
This course utilizes a curriculum from the National Retail Federation and prepares learners to earn the industry-recognized Customer Service and Sales certification. Although many non-essential retail storefronts closed when Covid-19 struck our service areas, demand for grocery and distribution workers rose sharply. Customer service and sales positions are still needed, but many look different. Earning the Customer Service and Sales certification opens career opportunities with online and brick and mortar specialty, discount, catalog, and independent retailers, as well as grocery stores, chain restaurants, multi-level marketing companies, or other parts of retail such as corporate headquarters, distribution centers, and call centers.
Students can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office, located 1441 Blairs Ferry RD NE.
Scholarships available. Students may choose to complete a 25-hour paid internship with a partner business to gain experience in customer service and sales.

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

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Please complete this form to get more information about this online program. We will contact you to complete your registration.
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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

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