Google IT Support Professional
2024-09-03 17:30 - 2024-12-22 19:00 (America/Chicago) | Online Virtual Instruction
Google, Coursera, and Goodwill have joined forces to provide the training and support you need to get started in an IT career with advancement potential! Goodwill instructors supplement the online curriculum with virtual classroom review, practice and open computer lab hours.
Coursera’s learning platform offers highly interactive training to individuals who are interested in IT careers but have little or no experience.
Prepare for a career in the high-growth field of information technology, no experience or degree required. Get professional training designed by Google and get on the fast track to landing one of 340,000+ great paying IT jobs currently available in the United States.
The average entry level salary for IT Support jobs in the U.S. is $50,800.
The class meets September 3 – December 17, 2024 (except Thanksgiving Day) on Tuesdays & Thursdays 4:00 – 5:30 pm. Students may attend class virtually via Zoom or in-person at our Iowa City location. Students can expect to spend an additional 6-8 hours per week completing online coursework on their own.
In-person (Iowa City) and online instructor office hours are scheduled throughout the week.
The program builds skills in key areas: Binary Code, Customer Support, Linux, Troubleshooting, Domain Name System (DNS), Ipv4, Network Model, Powershell, Linux File Systems, Command-Line Interface, Directory Service, and Lightweight Directory Access Protocol (LDAP). This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.
Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya, Google of course, and many others.
75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion²
The American Council on Education recommends a total of 10 college credits for successfully completing this course.

²Based on program graduate survey, United States 2022

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ServSafe™ Food Protection Manager Certification
2024-12-02 09:00 - 2024-12-20 11:00
This course is held December 2 – December 20, 2024, 9:00 – 11:00 am Monday through Friday.
Learners can attend in-person at our Burlington Helms Career Center, located in the same building as our Goodwill Store, or Virtually via Zoom.
Flexible learning options are available if a learner is unable to attend class during this time.
Complete the National Restaurant Association’s ServSafe™ Food Protection Manager Certification and show employers you are ready to advance your career to the next level. All food service operations need trained and trusted managers to ensure food safety practices are in place and followed for the health of their customers.
The ServSafe™ Food Protection Manager training prepares job candidates to be responsible for the food safety in any type of food service establishment. This 24-hour training can help current food service employees advance in their food service or hospitality related career. For more information, please complete this

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Phone*Which certification are you interested in?*Automation with Python (Google)Customer Service & SalesCustodial TechnicianCybersecurity Professional (Google)Data Analytics (Google)Digital Marketing & eCommerce Professional (Google)Essential Computer Skills for EmploymentHospitality Guest Service ProfessionalHospitality Food Service CareersHospitality Guest Room AttendantHospitality Maintenance TechnicianHospitality Front Desk RepresentativeIT Support Professional (Google)ServSafe Food HandlerServSafe Food Protection ManagerUX Design (Google)Additional commentsIf necessary, please provide additional relevant details.

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